Data problems

  • 4
  • Problem
  • Updated 5 years ago
  • Acknowledged
  • (Edited)
Archived and Closed

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It is disgraceful that for $143.00 a month I am constantly
hearing from Exede that we are now “data restricted”, generally ten days before
our billing cycle. When we were FORCED to have to use Exede due to moving to a
rural area, I was told we would never use 25G in a month. I made it perfectly
clear that as a military mom with several active serving children my internet
was important and imperative for communication. However the service has been
horrible, customer service has been more than lacking and quite frankly our
family must tolerate extortion and price gouging.  I am FORCED AGAIN to buy additional data,
funny thing is unless the dog is using the computer during the day, I am at a
loss to know where all of it has gone!!  
Photo of MilitaryMum


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Posted 5 years ago

  • 4
Photo of david

david, Champion

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How did Exede force you to use their service? If you're like me, if it weren't for Exede you wouldn't have Internet and if you have some other choice besides dialup you shouldn't have got Exede. You have to learn to manage your data and there is several how tos here.
Photo of J&J


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People....   you must understand that you are buying data that is delivered by satellite.

All the rants about running out of data are much like children complaining that their candy bar was just too small after they ate it all.... and of course, they want more.

How many people have a WiFi router connected and also have an android phone or similar?  Ever noticed how it will latch onto your WiFi to save you from cell companies data caps?  Know your equipment and what it is capable of doing, or resources it may find that end up bleeding data from your internet connection. 

Get a network monitoring program like 'Net Peeker' ( and watch what connections your computer is making.  Maybe your home computer is a "spam-bot" or similar where your connection is booked solid around the clock by someone else via remote control.

To blame Exede because YOU ran out of data is just plain unfair.  You may be losing your data to people or places you are unaware of. Would you gripe to the water company about a high bill if you had a badly leaking pipe under your house?  it's not their responsibility to make sure the product is only being used where you want it. must understand that you are buying data that is delivered by satellite.
How it gets used is entirely up to you.

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