Hoping for better plans in my area

  • 1
  • Question
  • Updated 1 year ago
  • Answered
  • (Edited)
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members.

Exede could offer better plans for less cost. Simple and easy.
Photo of Dr Lesliee Antonette

Dr Lesliee Antonette

  • 3 Posts
  • 0 Reply Likes

Posted 4 years ago

  • 1
Photo of J&J

J&J

  • 1755 Posts
  • 1068 Reply Likes
Google ViaSat-2 and read the articles.  Follow links to financial sites and learn a bit about this company (Exede/ViaSat).  Learn some about ViaSat-1 and then what ViaSat-2 will do, for us subscribers.

Before Satellite Internet, you lived in the "stone age" of modern times,  no Internet.  Those who paid the price for Satellite Internet before Exede got paltry speeds and high bills.  Exede is an amazing company that is absolutely driven to take attention (and customers) away from traditional high speed internet providers by offering a competitive service at a lower cost.  Exede already has surpassed phone-wire DSL speeds by more than double.  Customers with DSL rarely saw the speed they were paying for and had a deft ear turned to them at customer service.  It was always the same story  "You live too may feet away from the data center, so your speed is only half" (or less than what you were paying for). It was and still is YOUR fault you don't get subscribed speeds with DSL. 

But what about speed issues with Exede?  Do they tell you a "It's your fault" technicality exist, "so just get used to it?"   No, they actually care, and invite you to contact them with your simple account and contact information so they can look into their system and see what the problem is and fix it.

We use an amazing piece of technology to get Internet access where we live.  If companies like ViaSat are to exist, they must be able to show that a profit can and actually will be made on investments made to develop and implement this technology.   The heading on this post says "Exede exploits areas with limited service options" which is an outright lie made by a person that knows absolutely NOTHING about what it took to get the internet to them except a dish was mounted nearby and a wire goes from a black box to that dish and now they have internet service.

ViaSat-1 didn't get there by itself, or for free.  It took money and lots of it.  ViaSat-2 is costing investors about 650 million dollars to see it work and they are the ones taking all the risk of failure from dozens of possibilities for a failure. 

We the subscribers are NOT being exploited by Exede/ViaSat.  We are the ones that subscribed, encouraging investors to keep financing the development of products that can benefit our lives the way Exede/ViaSat have by bringing the Internet into our homes and business where once it was impossible.  Who knows what's next?  If investors cannot get a decent return on investments in high-technology projects, we may never see another satellite launched after the ones we have fail from age or other destructive factors..  hey.. back to the no Internet stone age. The investors benefit from building the technology, we benefit from the technology itself and enjoy competitive prices.

To the arm-chair lawyers:  I am NOT an employee of Exede/ViaSat.  I am NOT affiliated with Exede/ViaSat in any way, NOR am I an investor. My only relationship with Exede/ViaSat is my subscription to Exede making me a common customer, only. 

Finally:  I live in the hills around San Jose California, with a view of what is now called "Silicon Valley."  There is a virtual smorgasbord of Internet providers around here.  I chose Exede for the cost/benefit  advantages found only with Exede.  Cable Internet is not available where I live, so I chose the next-best thing that supplied truthful realized speed / cost which was Exede.  If anything or anybody is going to be called exploiting customers, it would be DSL operators like AT&T.
(Edited)
Photo of Brian

Brian, Champion

  • 296 Posts
  • 216 Reply Likes
So, Craig, if I understand you correctly, you're saying that companies should be able to recover and profit from their investments? That sounds suspiciously like the American way.

I don't know...I still go with the everything for nothing plan. In fact, I'm going to go get me a new car where I expect to pay nothing for it and get forever free service and forever free updates to the latest technology.

And a blender...I really need a free blender.
Photo of J&J

J&J

  • 1755 Posts
  • 1068 Reply Likes
Ummm.....  Brian...  Aren't you forgetting that new car needs all the gas it will use should be supplied by the evil manufacturer... for free too?  After all since they have so much money they could at least give you lifetime free gas and all the other cars on the road better get off so you can go as fast as that car can go... all the time.

About the blender...   I know one of Santa's minions that will get you one out the back door of the shop, you'll have it by Christmas.  (It's "in the bag")
(Edited)
Photo of Dr Lesliee Antonette

Dr Lesliee Antonette

  • 3 Posts
  • 0 Reply Likes
My Ph.D. in Multicultural Pedagogy does provide me with some insight into inequitable situations. I had no choice but to subscribe to Exede. There are no competitors, in my area. I checked them all. I tried every angle. Exede is the only option I had. Sounds like monopoly, to me (although, I do not have a business degree).

Craig, I appreciate your extensive explanation of why I should appreciate what little service I do have and I am pleased to know that you are happy with your service. Our situations may not be similar. I am quite curious why, after your rousing endorsement of Exede, the moderator felt the need to change the title. It seems to me that they would want to route more viewers to your posting.

Perhaps my solution was simplistic (be nice), It was the only solution left to me for the many reasons Craig provides. All I want is an equitable price that is inline with the service offered. 
Photo of Knight Rider

Knight Rider

  • 957 Posts
  • 536 Reply Likes
If that is how you really feel that it is garbage can service then cancel it and go back to dial-up.  Then come back here and try to read this forum and reply and tell me how log it takes to load and how well YouTube works on dial up or how fast MSN homepage loads on dial up.  If you have a legitimate issue or problem with your service then send an email to exedelistens@viasat.com other wise if your just going to come here and bash there service for no reason then go back to dial-up and we will see how long before you wish you didn't cancel your service.

This conversation is no longer open for comments or replies.