Trouble returning equipment

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  • Updated 2 years ago
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Let me tell you MY story! I paid their expensive prices for service with bare minimal satisfaction for 2 years. I was finally done with my contract and cancelled my service with them. Upon returning ALL of their equipment, they STEAL $160 of my rent money a couple weeks ago. I called and said everything was returned and i had the UPS receipt to show the EXACT weight to prove it. I filed a claim with them and they "investigated" the package I returned. 2 days later, I called for the outcome and was told "they would process the refund and, depending on my bank, would be there between 7 to 14 days". Tonight (10 days later and ONE day before my rent is due!) I called my bank to see if the request had been made for the refund Of course it hadn't. So AGAIN, I called Exede. This time I got a rep who informed me that I was told on the 26th that I needed to call with a tracking number. I said "don't you record your calls?" He said yes we do. I said well you look up our recording on 10-26-16 at 9:33 and let me listen to where I was told that! He said he needed the tracking # to investigate the right package...I said there's NO question the box was received AND investigated and the ticket number i can give you proves that. Not to mention the "investigated" box had the tracking number on it so why do you need it from me! He said I have no reason to have an attitude so I asked him if the company is going to wind up replacing the $100 in late fees I will now owe due to them robbing me. I work to pay my bills that I REALLY owe, not the ones who try to cheat you. And i'm sorry but I am going to copy and paste this into every rare posts i see in hopes someone in their group will see it and repost since suddenly i'm unable to make posts on their page as I have when i was their customer
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Connie Calhoun Powers

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Posted 2 years ago

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Exede Lindsey

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Hello Connie,

I truly apologize regarding all the issues with your equipment and refund concerns. Please allow us to review your account and see how we can assist with your equipment tracking and billing. Please send us an email with your account and contact info to exedelistens@viasat.com