Exede Close My Account

  • 2
  • Problem
  • Updated 1 year ago
  • Solved
I want my Exede account closed right now and a box sent with return labels so I can send back the modem, tria and whatever else needs sending back. Today my fiber optic internet was installed so don't need Exede anymore.  I tried to call the customer service line but all I get is to busy to answer. I will pay for May. But no way will I pay for June. So please send box.
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HMC1940

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Posted 1 year ago

  • 2
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Brad, Viasat Employee

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Hello HMC1940 While we are sad to see you go, we cannot do this request over a forum reply. Due to the legal disclosures, having to confirm your information  and identity and to make arrangements to set up sending return boxes we only handle those requests via our customer support number
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HMC1940

  • 605 Posts
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Yes I called customer care and got it done. They were very good about it. I sure will miss everyone BUT fiber optic internet. Who can say no. Maybe if I can will peek in on everyone once in a while.