Exede Billing Concerns

  • 1
  • Problem
  • Updated 3 years ago
  • Acknowledged
  • (Edited)
I made two payments on the 25th of October.  One for $70 and one for $28.11 using my PayPal Debit MasterCard.  Only the $70 payment is showing up in my Exede account!  The $28.11 is not, and my bill generates tomorrow so I need this prepayment posted!  I am a new customer just got installed Monday and already I am exceedingly infuriated at Viasat!  The phone support said "we're not going to help you" and "too bad."  I expect resolution to this issue.  I do not have the funds to afford you losing payments.
Photo of Jeff Polster

Jeff Polster

  • 17 Posts
  • 3 Reply Likes
  • Extremely Upset, like maybe canceling.

Posted 3 years ago

  • 1
Photo of Exede Lindsey

Exede Lindsey

  • 1827 Posts
  • 163 Reply Likes
Hello Jeff, 

I’m sorry you’re experiencing billing issues. Please send us your account and contact info to exedelistens@viasat.com and let us see what we can do. Thank you