Exede and WildBlue forum policies update

  • 1
  • Announcement
  • Updated 4 years ago
  • (Edited)
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members.

Hi everyone, 

As the Exede community continues to grow, we’d like to update everyone on the policies and purpose of this forum. 

What is the point of this website? 

The purpose of the Exede forum is to give our current and future customers a place to talk about Exede (and WildBlue, our legacy service). This includes praise, problems, and everything in between. As much as we love connecting with each of you, we also believe it’s important for you to talk with each other. This forum allows for both! 

How can I tell if I’m talking to an actual employee? 

All ViaSat (provider of Exede and WildBlue) employees will be identified by their title (“Employee,” “Company Admin,” etc.). Some official responses from ViaSat employees may also be marked with the orange “Official Reply” badge. 

Who are the Exede Champions? 

Champions are typically people with solid knowledge of computers, technology and the Exede service who enjoy sharing their knowledge to help answer customer questions. They are not ViaSat employees, but they have been recognized by the company for being helpful, knowledgeable members of the community. 

Champions aren’t paid, but they may be eligible for a few perks or thank you gifts.

How do I become a Champion? 

ViaSat is always looking for helpful members of the community to designate with Exede Champion status. If you consistently help other users with their problems, you may be invited to become a Champion. 

I’d like to join a discussion, but it says it’s closed to comments. What does this mean? 

The forums are much easier for everyone to use when each thread sticks to the original topic and the conversation stays respectful. So when a thread begins to wander off topic or the discussion turns unpleasant, administrators may close the section to further comments. Old threads with outdated information may also be closed or archived. If you have something important to add, you are always welcome to start a new thread. 

I started a new thread, but someone changed the wording of my headline! Why? 

When our customers come to the forum with questions, we want them to find an answer as quickly as possible. This means the headline of each thread needs to be clear, specific, and include certain keywords. Administrators may change a headline to clarify the actual question or comment. 

For instance, a headline like this: 

Aaghh! What’s wrong?!? 

May be changed to: 

Can’t access voicemail features 

Our administrators do not change the actual content of posts – only headlines. The only exception to this is if someone reveals personal information such as their email address. In that case, we may hide the personal information but allow the rest of the post to stay visible.

Why did my comment or post get deleted? 

The following things may cause your post to be deleted: 

  • Profanity 
  • Abusive language toward other users or admins 
  • “Hijacking” other users’ questions 
  • Outbound links that don’t directly contribute to the conversation 
  • Spam posts, or reposting the same thing over and over 
Does ViaSat ban users from this forum? 

Yes, but very rarely. Users who have persistently used profanity, acted abusively, posted spam or done similar things will be banned. Administrators may decide to reactivate banned users after a day or two. Users who repeatedly break the rules may be banned permanently. 

Thanks again for helping make the Exede community great! If you have questions about these policies, feel free to ask them in the comments. If you have questions about anything else, we encourage you to start a thread!
Photo of Matt F

Matt F, Viasat Official Rep

  • 114 Posts
  • 30 Reply Likes

Posted 4 years ago

  • 1
Photo of HMC1940

HMC1940

  • 605 Posts
  • 253 Reply Likes
Thank you  Exede Matt for posting the Exede and Wildblue forum policies update.  I don't think I had seen the original  forum policy.
Photo of Jim

Jim

  • 542 Posts
  • 279 Reply Likes
I have never seen an explanation for why this forum was created to start with. Many of us have expressed our preference for the other one which is more user friendly, has the ability to private message and to see new, unseen posts only. It is redundant to have both but I would hope if one goes away it is this one. I challenge someone to do a poll to see which forum most people prefer.
Photo of Matt F

Matt F, Viasat Official Rep

  • 114 Posts
  • 30 Reply Likes
Hi Jim, 

Thanks for the feedback. I can tell you that a lot more people use this forum compared to the other one, but those numbers don't show which one users LIKE the most. Many people agree that having two different forums may not be the best solution, and we are talking internally about whether there may be a way to make things simpler in the future. No decisions that I know of yet, but stay tuned!
Photo of HMC1940

HMC1940

  • 605 Posts
  • 253 Reply Likes
I like them both. Well like this one a little better but do like the ability  to private message in the Wildblue forum.
This is just me. 
Photo of Knight Rider

Knight Rider

  • 957 Posts
  • 536 Reply Likes
I have an account on the other forum but only looked over that one briefly and never really went back to it.  I think I created it to talk to Exede Neil at one point but i don't use it.   I know Beau liked this one better and said that the other one got a lot more technical on stuff and for most people that could make things harder to understand.

I use this one sense any and all posts come right to my email and I can read over them there and decide if its a question I have an answer for and then reply to the post online if I do.
Photo of HMC1940

HMC1940

  • 605 Posts
  • 253 Reply Likes
Yes all post come to my email also and I like that. I do go to Wildblue one once in a while but find it's a little harder to find post. I hope they keep this one.
Photo of Gwalk900

Gwalk900, Champion

  • 451 Posts
  • 471 Reply Likes

I am a Hughesnet user with nearly 5000 posts in that Community but frequently "lurk" here as much of the "tech" and issues are the same.

One thing I learned long ago: You can learn much but studying the problems of (and solutions) others.

Photo of C0RR0SIVE

C0RR0SIVE

  • 41 Posts
  • 14 Reply Likes
Gwalk900,

Go home... :)
Photo of Gwalk900

Gwalk900, Champion

  • 451 Posts
  • 471 Reply Likes
Ok, going back over the fence ...... hey wait one ! What are you doing over here ?
Photo of El Dorado Networks

El Dorado Networks

  • 40 Posts
  • 36 Reply Likes
Well, well, well :)

This conversation is no longer open for comments or replies.