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I was with the big cable company for internet for decades and moved to the country where they don't do service. We searched for a satellite service and we were SO lucky to find exede! They have terrific satellite service, improving all the time, and their plans are increasing which works perfect for us. We joined exede in June 2015 with 15GB, now they've added a new plan (Liberty) where we now get 30GB!
And here's the best part, their customer service is the best of the best! Whether it be by phone or online chat, they are all so positive, courteous and very efficient! When I've made a mistake, they made it right without charging me or trying to sneak in a fee like the previous cable company did. And today when they made a mistake this time it didn't bother me at all because Margaret Beth fixed it in a manner of minutes, removed the charge, apologized many times, and that made it easy. Thank you exede! You are great!!
And here's the best part, their customer service is the best of the best! Whether it be by phone or online chat, they are all so positive, courteous and very efficient! When I've made a mistake, they made it right without charging me or trying to sneak in a fee like the previous cable company did. And today when they made a mistake this time it didn't bother me at all because Margaret Beth fixed it in a manner of minutes, removed the charge, apologized many times, and that made it easy. Thank you exede! You are great!!
Posted 4 years ago
Diana, Viasat Employee
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You are welcome. Post here anytime! One good thing about this forum, Exede does monitor it, and they do their best to fix problems. You always have us too.
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I will!
Spinninghorse VS1/B329/Freedom, Champion
Nancy - Loved your positive post. I have been with Exede for 4 yrs now and have had the same experience you have. Since there has been an internet, I have lived rural, so I have never enjoyed in home FIOS or other speedy fast broadband, unlimited data for nearly free. I went from dial up to Highesnet (before Gen4) when they started with satellite internet. When I had a choice of Exede or Hughesnet, I did my research and noticed a lot more positive tone with the customers of Exede. I do know what satellite internet is and I know what it isn't. When there are issues, Exede support really tries to work with the customer to get it resolved. They still have rules, like all companies, and it is important to read the fine print and understand the contract.Now I may be incredibly naive, but I do not see the Liberty Plan has a conspiracy to screw the consumer. Rather, I see it as a company trying to find a way to make the plans work for the company AND the consumer. Not many companies appear to care about their customer. I do believe Exede is one of those companies that does.
You might have a different perspective if you had to live with 1/5th of a meg download speed when you thought you would get at least a MEG ...
xode0000, Champion
Even 1/5th of a meg is more than fast enough for me to work with on the internet. I currently limit the network adapter speed in my computer to 150 kbps and just about all of the websites I use work just fine with that. Then again, I don't stream video or accept ridiculous and useless "updates" either. Personally, I can't think of a worse way to waste internet resources than those two practices. If there is a large file of my choice that I want to download, then I would simply start the download, go do something else and come back to it once the download is finished. In other words, I am willing to be patient. All I ask is that the service work reliably and that anything I start works its way at the expected pace to a finish.
But wait, there's more: that 150 kbps limit is something that I put in place, so that irresponsible websites like CNN and Facebook don't burn up all of my data, and I can override that limit whenever I want to. If I have a really large file to download, I can do it at full speed. Full speeds for me have been anywhere from 65 kBytes a second to 1.5 MBytes a second and have generally been faster than what cable was a few years ago.
But wait, there's more: that 150 kbps limit is something that I put in place, so that irresponsible websites like CNN and Facebook don't burn up all of my data, and I can override that limit whenever I want to. If I have a really large file to download, I can do it at full speed. Full speeds for me have been anywhere from 65 kBytes a second to 1.5 MBytes a second and have generally been faster than what cable was a few years ago.
While you can tolerate a motorcycle and that works for you, I need at least a Volkswagen. Especially if thats what i paid for.
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You won't read any negative responses as they are immediately deleted by Excede. I'd be surprised if this made it.
*Exede
You joined just today so you haven't bothered to read the forum. Negative posts make up the majority of this forum. That is one of the purposes of this forum to try and help people with their problems.
Mighty presumptive of you to think i'm new.I left this forum long ago when I found how one sided it was. If they don't like what you say it is removed so in reality the forum has only one purpose. My daughter has Comcast. Her speeds are insane and she has no limits.Her cost...same as my 10G excede plan. Streaming is something I can't even do so no Netflix for me. Unfortunately no other options here....yet.
xode0000, Champion
Comcast must be feeling the heat from some competition. The people I know who have Comcast have been paying about 150.00 a month for about 10 Mbps speed. True, they have no data caps but Exede is also moving in the direction of having no data caps either.
You comparing Satellite to Comcast shows you have no understanding on the subject.
xode0000, Champion
Overall, so far, the Exede service has been what I was told it would be when I first got it set up. However, there have been a couple of concerns that I posted to this forum that have been ignored and that need to be addressed:
https://community.exede.com/exede/topics/netgear-r7000-command-injection-can-the-same-thing-be-done-...
https://community.exede.com/exede/topics/the-exede-account-login-page-times-you-out-too-quickly
Is it possible you can get some traction on this?
https://community.exede.com/exede/topics/netgear-r7000-command-injection-can-the-same-thing-be-done-...
https://community.exede.com/exede/topics/the-exede-account-login-page-times-you-out-too-quickly
Is it possible you can get some traction on this?
hi there im a exede vaisat customer ive read the comments and rather good or bad they all are true.when the service is congested it dose cause slow speeds but its only temporarily it gose back up to 1mbps once it lighten up if you are out of datta or if now you have unlimeted its full speeds after traffic is decreased by less people useing the service.but even if you have pirorty datta it still will be slow if its congested but not less than 1mbps i had this service for 9 years im a vaule dedicated customer so they gave me a 10 dollar discount for a year for being a loyal customer.to get good service you have to be patient.understand no mater who you get service with if they are overloaded it will lag thats how the internet works. it wont never change because of the growing demands.
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Brad, Viasat Employee
