Exede and the free Data usage hours.

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  • Problem
  • Updated 3 years ago
  • Acknowledged

I started on the liberty plan and for the first 6 months received 150 GB of Data I never used all that Data and I was told the left over Data wouldn't be  allowed to roll over to the next month, not being tech savvy I was fine with this. However, when I found out the free Data allowance was between 3 am and 6 am I was very, very disappointed. You see, I am disabled and on heavy medications and I can't stay awake long enough to take advantage of the free Data offer. I believe this is unfair and discriminatory. I also believe that as paying customers we should be allowed to choose the time of day most advantageous to their schedule. I think this would make for improved relationships between current and future customers and Exede. I would love to hear from any and all who would agree with me including Exede executives and their employees.


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Troy Whelan

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Posted 3 years ago

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bill nord

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Ha ha ha ha ha.....Never going to happen with this company.
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Brad, Viasat Employee

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Hello Troy. I definitely understand how the Late Night Free Zone is not at a convenient time. The Late  Night Free Zone is something we offer on our classic Exede plans. The time-frame for having free data hours was chosen due overnight hours seeing less people online and therefore allowed for us to be able to not have to keep everything even and fair for everyone and thus became our Late Night Free Zone time period (most people that utilize it uses it to do major downloads of video games to go overnight).

However,  I'd really like to draw your attention to Alex's response on this other thread, I think you'll find what he has to say to be exciting news for you. Here's the link https://community.exede.com/exede/topics/-no-data-caps-possible-coming-next-year-on-viasat2. We're going to eventually over time see the Late Night Free Zone become a thing of the past as we transition more towards our Liberty Plans. Unlike the classic plans, the Liberty Plans do not have a hard set data cap. The original classic plans slow to near-dialup speeds once that data has breached. The Liberty Plans on the other hand, just slow between 1-5mbps which allows you to be able to continue many of those online activities you enjoy doing and you'll be reset each month. Since it's virtually unlimited, the Liberty plans **DO NOT*** have a Late night Free Zone. You stated you are on a Liberty plan so you wouldn't be affected by the Late Night Free Zone at all because you wouldn't have it in the first place. Now if you are not able to get the Liberty Plans in your area yet, sit tight. We have a lot of stuff happening between now and the launch of ViaSat 2 next summer. So if it's not available yet, stand by because we're planning to make it more widely available. Hope that helps!
(Edited)
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Elaine

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I have the same exact problem.. my free is from 12-5 am.. I think.. They keep telling me that if everyone got on during prime time there would be very slow speeds.. I'm not tech savy either.. We are paying customers.. that pay Very High prices.... They keep telling that they are going to be better in about 2 months.. we shall see.
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Brad, Viasat Employee

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Hello Elaine, I know this is probably more of what you've been told, but we really are making things better in the coming months for our customers. Some select areas just yesterday had the Liberty plans become available. You can always check in your area to see if Liberty plans are available to you by visiting Exede.com and plugging in your zip code. Liberty plans offer virtually unlimited data as there's no hard data cap (after your primary data is used, you'll slow to 1-5mbps which is still fast enough to engage in many online activities.) In a time that cable companies are getting a lot of heat for imposing data limits for the first time, we're making plans like Liberty be more available to our customers. Good things are definitely coming! If you're not able to get the Liberty Plans just yet, you'll likely see if soon enough as we make more areas have Liberty plans available as we get closer to the launch of ViaSat 2
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bill nord

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As an Exede customer - 12MB/15GB plan -- I checked on the availability of the Liberty plan in my area.  As instructed I went to Exede.com and input my 5 digit zip code and wallah--- the message told me that Exede(not the Liberty plan, but Exede) was NOT available in my area.  Guess I can stop paying for something that's not available......LOL
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Steve Frederick, Champion

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Bill, this just means that your beam is nearing capacity, and it is not open to new customers at this time. To check what plans are available to you, you can look at your dashboard at my.exede.net and see your current plan and others available under the Manage My Account in the right box.
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Brad, Viasat Employee

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That is correct. Until ViaSat 2 launches, some beams are basically not allowing new customers to come in to avoid overloading that area. As an existing customer you can do Steve's suggestion by logging into my.exede.net (probably the most convenient route to go) or you can call us at 855-463-9333 to see if Liberty has become available in your area. 
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Troy Whelan

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As I stated last time, I started on the liberty plan as a new customer I assumed this was a special deal Exede offered to new customers only. Is it  my understanding that the Liberty plan will soon become a permanent plan to all customers new or not, Instead of just for a 6 month period? 
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Old Labs

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Troy,

There have been so many new plan variations of the last year and a half that it's tough to keep track of them without a score card.

It sound like the 6 month promo you received was the Freedom plan (the only one with a 150GB data allowance) coupled with automatically reverting to one of the Evolution plans after that 6 month period.

As Brad notes below, the Liberty Plans are now being rolled out to additional spot beams as we speak. On my beam, only the classic Exede beams were being offered until this Monday. Now only the Liberty Plans are being offered (both to new and existing customers). On some beams, new customers also have a SpeedBoost plan available (higher speeds up to 25 Mbps for your data allowance coupled with a new WIFI modem/router combination).

What it comes down to is, "if you like your existing plan, you can keep your existing plan" - where have I head that before?. Existing plans are grandfathered until you switch - but if you switch, you can only switch later to an available plan then offered on your beam. In my case if I were to switch to Liberty, there would be no going back to one of the classic plans since they're no longer offered.

My impression is that the Liberty Plans make sense provided there is no requirement for large downloads that require speed. Effectively the Liberty Plans are not much different than the unlimited* cell phone data plans where the asterisk often reads (dependent on plan size):

"5 GB at 4G speeds with 2G speeds after that"

P.S. In my case it's going to come down to my answering the question: Which of my activities requires high speed downloads - I'm having a tough time finding any that couldn't be accommodated with a quick trip to the library. Typically, there are few activities that require 12 Mbps (fewer still requiring 25 Mbps) and it may be worth my switching to resume a normal sleep pattern if the lower speeds expected while on Liberty Pass" are consistently usable.         
  
(Edited)
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Brad, Viasat Employee

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And the speedboost modem is yet another thing that we'll see spread throughout our markets soon, it's sort of in a beta-test right now! Glad you're finally able to get Liberty Plan!  It is possible that Troy may have had the Freedom plan promo, we did have a lot of promos at the beginning of the year and I did see that one in the mix. Freedom plan is sort of the opposite of the Liberty Plans as far as availability goes. It seems to be limited to certain beams and I have not seen them move whatsoever. Liberty on the other hand, from what I've been told should be in a majority of our beams now starting this week. 
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Brad, Viasat Employee

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We're transitioning to eventually make that the norm from everything I've seen here. We made it a lot more widespread availability of this plan actually at the beginning of the week (you can always check on www.exede.com and plug in a zip code and if Liberty plans appear, you can get them if you're not already in a Liberty plan). As a company we feel that the Liberty plans offer much better perks for our customers over our classic plans. By default customers will be grandfathered into the current plans so they can have the option to upgrade. 
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Sammy Joe Simmons

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that's what its all about folks, gimmick's

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