Execrable speed, outsourced customer (lack of) service with less than rudimentary English, yatta bleh

  • 2
  • Problem
  • Updated 2 years ago
  • Acknowledged
  • (Edited)
A snail could get data back and forth quicker. Even a dead snail. http://www.speedtest.net/my-result/d/1538b476-1024-4a46-998a-a85bde505e6c
Photo of Martin Seebach

Martin Seebach

  • 3 Posts
  • 0 Reply Likes
  • Like I made a big error going with Viasat. This thinly veiled google browser is half a step above crap.

Posted 2 years ago

  • 2
Photo of Mark here

Mark here

  • 88 Posts
  • 27 Reply Likes
The rate of decay of said dead snail is faster than my connection after useing up my "priority" data
 this result
Photo of J&J

J&J

  • 1788 Posts
  • 1083 Reply Likes
 
Martin Seebach

Your speed description leaves little for the imagination, wow.  Send an email to viasatlistens@viasat.com describing what your are experiencing.   This is free advice, but here's a bit more...  Include a link to this thread!  Your description is a first here.  Also include your contact information and account number.  



 @ Mark here

You too need to send an email to viasatlistens@viasat.com. Your speed is shameful and I think Viasat will push some buttons somewhere to fix that when they become aware of it.
 
Photo of Tim Spake

Tim Spake

  • 481 Posts
  • 267 Reply Likes
It shouldnt be broken
Photo of Mark here

Mark here

  • 88 Posts
  • 27 Reply Likes
Yes Judge and Jury I would except for I can't complain now with speeds like this.
this result
Photo of Mark here

Mark here

  • 88 Posts
  • 27 Reply Likes
This past weekend was REALLY bad! Maybe they were working on a fix? Well just trying to be optimistic  ;-)
Photo of J&J

J&J

  • 1788 Posts
  • 1083 Reply Likes
Mark... Just remember the email is the silver bullet for problems.
Photo of Ronald Stricklin

Ronald Stricklin

  • 329 Posts
  • 127 Reply Likes
Yeah I'm hoping they will be going bankrupt in the future.
Photo of Stephen Rice

Stephen Rice, Champion

  • 2815 Posts
  • 1468 Reply Likes
Why do you want Viasat to go bankrupt?
Photo of VeteranSatUser

VeteranSatUser, Champion

  • 5133 Posts
  • 3176 Reply Likes
Probably so you will lose money on your stock investment!
Photo of Stephen Rice

Stephen Rice, Champion

  • 2815 Posts
  • 1468 Reply Likes
If Viasat ever did go bankrupt, it would just get bought out by another company that would oversell service to turn a quick profit.  You think service is bad now?  Haha.  Just wait.

For what its worth, I'm completely happy with my service.  I've got no desire to see anything bad happen.
Photo of VeteranSatUser

VeteranSatUser, Champion

  • 5133 Posts
  • 3176 Reply Likes
We are a well aware you are happy with the service Stephen. You repeat that statement at least three or four times a week :).

Now, the real question is, are you happy with what the stock is doing?!?!?
Photo of Stephen Rice

Stephen Rice, Champion

  • 2815 Posts
  • 1468 Reply Likes
I'm happy with what it is doing today.  I do hope it stays below $70 a share for the next week though.  My budget includes stock purchases after the 15th.  I   don't want it to go up to much before it is time to buy again.
(Edited)
Photo of VeteranSatUser

VeteranSatUser, Champion

  • 5133 Posts
  • 3176 Reply Likes
But if it doubles and there is a split, all the better!
Photo of Stephen Rice

Stephen Rice, Champion

  • 2815 Posts
  • 1468 Reply Likes
I like banana splits.
Photo of Ronald Stricklin

Ronald Stricklin

  • 329 Posts
  • 127 Reply Likes
Viasat business model and future plans are going to bankrupt it anyway. But it if happens sooner it will be a teaching moment. Where as Osbourne computers gave way to the Osbourne effect and this can give way to the Viasat effect. The lack of effective innovation along with piss poor management. This is how specifically not to ever run a business.
Photo of Stephen Rice

Stephen Rice, Champion

  • 2815 Posts
  • 1468 Reply Likes
Viasat 2 and 3 aren't innovation?
Photo of Ronald Stricklin

Ronald Stricklin

  • 329 Posts
  • 127 Reply Likes
Scientifically? Certainly. So was a v44 dial up modem. But with LEOS these GEOS will be effectively dial up. Further 5g technology will do the same. You'd would very likely discount 5g technology (I believe you have) however the 90's done passed us by. Wireless backhaul technology has advanced quite a bit. And you can't mention wireless backhaul technology like airgig without also noting its potential. All of which have a much lower latency. Viasat depend very much on longterm contracts to stave off becoming star band with all of these incoming technologies. And of course thats without noting the Connect America fund. Hughesnet at least has its investment in oneweb. 
Photo of Oliver

Oliver

  • 324 Posts
  • 104 Reply Likes
i think oneweb is going to have a launching problem...none of the rockets it has chosen have flown before or been produced in the numbers needed to get oneweb up in large numbers over the next few years(4). the token small constellation serving polar users will be about it for them i fear....
Photo of Ronald Stricklin

Ronald Stricklin

  • 329 Posts
  • 127 Reply Likes
It could end up completely failing with spacex entry. Though it could complete its full connectivity goal by 2017. Arainespace is a good primary launch partner.
Photo of Oliver

Oliver

  • 324 Posts
  • 104 Reply Likes
Oneweb can't afford to use Araine space as primary launch provider. it contracted for 21 launches but that is it. needs a heck of allot more for the 2000 sats it plans.
(Edited)
Photo of Ronald Stricklin

Ronald Stricklin

  • 329 Posts
  • 127 Reply Likes
It may need more than 2000 to take on its competitors. Viasat is not a competitor.
Photo of James Lynn

James Lynn

  • 3 Posts
  • 0 Reply Likes
I have an expensive plan from them - here's a good day: http://www.speedtest.net/result/7217283885