Execrable speed, outsourced customer (lack of) service with less than rudimentary English, yatta bleh

  • 2
  • Problem
  • Updated 2 months ago
  • Acknowledged
  • (Edited)
A snail could get data back and forth quicker. Even a dead snail. http://www.speedtest.net/my-result/d/1538b476-1024-4a46-998a-a85bde505e6c
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Martin Seebach

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  • Like I made a big error going with Viasat. This thinly veiled google browser is half a step above crap.

Posted 2 months ago

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Mark here

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The rate of decay of said dead snail is faster than my connection after useing up my "priority" data
 this result
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Judge and Jury

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Martin Seebach

Your speed description leaves little for the imagination, wow.  Send an email to viasatlistens@viasat.com describing what your are experiencing.   This is free advice, but here's a bit more...  Include a link to this thread!  Your description is a first here.  Also include your contact information and account number.  



 @ Mark here

You too need to send an email to viasatlistens@viasat.com. Your speed is shameful and I think Viasat will push some buttons somewhere to fix that when they become aware of it.
 
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Tim Spake

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It shouldnt be broken
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Mark here

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Yes Judge and Jury I would except for I can't complain now with speeds like this.
this result
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Mark here

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This past weekend was REALLY bad! Maybe they were working on a fix? Well just trying to be optimistic  ;-)
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Judge and Jury

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Mark... Just remember the email is the silver bullet for problems.
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Ronald Stricklin

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Yeah I'm hoping they will be going bankrupt in the future.
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Stephen Rice

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Why do you want Viasat to go bankrupt?
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Ronald Stricklin

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Scientifically? Certainly. So was a v44 dial up modem. But with LEOS these GEOS will be effectively dial up. Further 5g technology will do the same. You'd would very likely discount 5g technology (I believe you have) however the 90's done passed us by. Wireless backhaul technology has advanced quite a bit. And you can't mention wireless backhaul technology like airgig without also noting its potential. All of which have a much lower latency. Viasat depend very much on longterm contracts to stave off becoming star band with all of these incoming technologies. And of course thats without noting the Connect America fund. Hughesnet at least has its investment in oneweb. 
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Oliver

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i think oneweb is going to have a launching problem...none of the rockets it has chosen have flown before or been produced in the numbers needed to get oneweb up in large numbers over the next few years(4). the token small constellation serving polar users will be about it for them i fear....
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Ronald Stricklin

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It could end up completely failing with spacex entry. Though it could complete its full connectivity goal by 2017. Arainespace is a good primary launch partner.
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Oliver

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Oneweb can't afford to use Araine space as primary launch provider. it contracted for 21 launches but that is it. needs a heck of allot more for the 2000 sats it plans.
(Edited)
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Ronald Stricklin

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It may need more than 2000 to take on its competitors. Viasat is not a competitor.
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James Lynn

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I have an expensive plan from them - here's a good day: http://www.speedtest.net/result/7217283885