My son had his PC's hard drive wiped we need to get protection on it again. I noticed that we get 1 year free protection, but don't know where to actually get it. I looked on the website and there's nothing concerning this.
It should have been mentioned in your "welcome" email. You should send an email to the moderators at email@example.com and ask for the information. Include your account number and a phone number you can be reached at.
We do offer 1 year free of F-secure as part of our welcome kit as Steve mentioned. If you haven't done so already if you email firstname.lastname@example.org we'll be able to request a key for you (there should be a key in your welcome kit).