excessive data usage.

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  • Updated 2 years ago
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Have only signed on with Exede and am already at 95 per cent of usage with 25 more days to go, think I am with the wrong people !!!!!
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Jean Rollason

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Posted 2 years ago

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Jim16

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Do a search here on this forum for data usage and you'll have plenty to read.  You will find that blaming Exede is the wrong conclusion.
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Exede Lindsey

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Hi Jean, 

A few data consumption's that people are typically unaware of are: storage, media, updates, apps, or communications. The number of wireless devices on your home network can also play a big role with data usage. If you’d like I would be more than happy to review your account and advise of your data consumption based on your daily traffic. Please send us your account and contact info to exedelistens@viasat.com   
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James

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I have had this same exact problem ,even with everything powered off all day and no one around. good to see I am not the only one and hope to hear a solution soon thanks
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MandyG

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I have to agree! We no longer stream anything and use our cell phone company to do anything on our phone and we still run out before the month is finished. I have heard of government bills that are to stop this type of abuse. It should be illegal to limit someones data and then make them pay more or slow their data down when their allotted amount is up. Especially with limited options. The internet is no longer a privilege, it is the way we live. I miss living in the city!
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Shannon Baier Bode

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The data usage is wrong!  We were told there was usage at 3:00 am and that is in our "free time".  It's ridiculous! The price of satellite internet is awful for what we get!!   I don't recommend them to anyone

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Brad, Viasat Employee

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Sometimes online backups, app updates, things running in the background can cause this. The bar graph shows ALL data (including free zone). If you want us to review this for you please send an email to exedelistens@viasat.com
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Steve Walker

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I am suddenly running out of data much faster.  I had a coupe big software updates that really ate the data, this I am aware of.  So last night I bought 3 extra gigs. We had a thunderstorm roll in so no one used anything much at all last night. No one was home all day to use the internet. I get home about 5 pm and at 6pm the modem cuts off . I just new when it came back on i was out of data again and sure enough it data I bought was gone. No downloads, up updates just using Facebook for a hour.  The people I have talked to on the phone have been really great, But there is just something fishy going on with Exede.  I really wsh i had another option as i have been with Wildblue for almost 10 years, but it is starting tolook like its time to moveto Hughes. I realize they are not much better but I no longer trust exede and think they are lying to me and ripping me off. 
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James E Besser

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I had hughes. I have exede  much better don't switch find out whats going on
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Danielle Brennan

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I had Hughesnet for 4 years. They are not anywhere equal to Exede, which I switched to a few months ago after having so many problems with slow speeds, loss of internet, and the worst customer service I ever can imagine even existed. I love the fact that Exede has a great customer service reps who speed American, and not foreigners trying to speak terrible English.

Steve Walker, you should be working with the moderators here at exedelistens@viasat.com to get your problems worked out. Explain to them what you are having problems with, and be sure to include your account  number ad phone  number in your email.
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ThePresadog .

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I have been with the company for 10 years. I am well aware if what to do. Try he simple fact us, and has been confirmed by a tech who worked for them is that the data loss is on there end in many cases and can't be explained why.
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Gwalk900, Champion

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While I am one of "the other guys",  data loss issues are a problem that anyone on a capped dated service faces.

Its a subject I tend to specialize in "over there" and for the most part the missing data is the result of users not having a complete understand of computers, routers, other devices ... wireless in particular and networking in general.

To that end I am going to repost a reply I made in another topic in the hope of increasing understanding of the subject:


 

Having a router in the mix makes it nearly impossible to pin down the culprit(s).

Lets look at a basic home network:

The above example has GlassWire installed on one of the wired computers and it will measure all of the data used by that computer but we also have to consider all of the other connection avenues that having a Router connected allows

Also to be most effective GlassWire needs to be set up to exclude "local traffic" but more on that later.

We need to take a closer look at the router itself:

The above block diagram shows THREE  potential avenues of use:


A router consists of three potential traffic areas:


#1: Its firmware/hardware:

This would include automatic update checks, Remote Access accounts/vulnerabilities, WPS settings/vulnerabilities and "front end" username/password setup to name a few.


#2: Wired LAN connections and the types of devices connected as well as their settings. Specifically end users not understanding the differences between "hard off", "sleep" and "hibernate" as well as other system settings such as Wake On LAN, Wake On Ring and even extending to "scheduled tasks".

We need not even go into the details of forced updates and data "sharing" inherent to Win10 and being back ported to Win7/8/8.1


#3: We come to the most difficult to control ... Wireless activity

We can start with what encryption level, if any, has been set up. We also need to consider the username and password that limits access to the routers front end so that unauthorized users can add themselves to the wireless users list. It needs to be changed from the default values.

We also have the multitude of settings of the many types of devices that can connect wirelessly be they computers, notebooks, tablets, cell phones or even thermostats.

It is often not apparent when all apps on all devices have had their update ability turned off. Very frequently an update will cause other settings to change to their default values.

Considering the number of "connection avenues" provided by a router it is mandatory that it be excluded during initial troubleshooting steps.


During the troubleshooting phase the "network" MUST be reduced to the minimum number of variables.

It needs to have the router removed from the equation so as to look like this:

The number of variables has been brought down to a manageable level.


It now is time to download and install some software to track usage and identify what program and what process is or has been running and using data.

For this we need Glasswire:

https://www.glasswire.com/ help/

An important point here .....

GlassWire will only monitor the single computer upon which it is installed.

Later as the router is reintroduced, GlassWire will have to be installed on every Windows computer that is connected to the router


Another point to be made here is that if Windows IS the root of the issue ... it uploads/downloads sporadically .. it may take time to "catch it in the act".

So as to not "torque" the amount of usage displayed by GlassWire we need to change a couple of settings ... we don't need to count (later on when more devices are connected) "local" traffic.

Here are my suggested settings:

(click on picture for larger image)


Understanding the results:


Each computer, one by one needs to go through this process.

Once all wired computers have been "cleared" we can add the router back in to the mix with one major exception .... we have to disable the "radio" ...

We then want to test the "network" consisting of all "cleared" wired devices and the router "guts" to ensure they work well together as a whole.

Now comes the stickey part the re-introduction of the routers wireless function.

Its tough because I know of no software that will load on the variety of devices that CAN connect ... cell phone, tablet and so forth.

On laptop computers you can of course load GlassWire but that still leaves many potential avenues open.

The "Poor Mans" method requires great discipline. ALL devices other than a single one have to be and remain in a "hard off" state and that is not easy to do.

Run that single device over time and monitor usage carefully while still running Glasswire and the "difference" is ... the amount used by THAT device.

Of the devices ... Apple stuff is probably the worst ... VERY large updates on a random basis and the updates are very prone to "break" during download causing them to restart from the beginning ... massive data loss there.

It is essential that the router be properly set up !

Guest access MUST be disabled in the routers internal GUI

No "open network" :  

WPA-PSK [TKIP] encryption at the very minimum !

Clear all devices one by one with the understanding that the usage may be sporadic.

There are higher end routers that WILL track usage by individual device but these may be out of reach (about $200) for the casual user. That is the only way to be SURE of what is going through a network.

There are a number of Routers available that with the inclusion of third party firmware will allow a user to track usage by device within the Routers interface.

That would include these Asus Routers:


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Pool Man

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Ok this is all good, but why have I been going over my data for 14 months, and speeds never slower than .1, now all of a sudden .3 since Friday? Please tell me how this is possible. I have not done anything different, except for a couple of windows updates.
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Old Labs

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The speculation is that Exede is more strictly enforcing the data allowance policy as spot beams near their capacities (or that those policies are simply now more noticeable on beams that are at capacity).

Gwalk's recommendations (as well as mine and others) are simply aimed at those who want to dig into their data usage to determine where it's actually going, and take actions to eliminate any unwanted/unnecessary data usage (there's usually a ton of it that's not necessary) in an effort to conserve as much "priority data" while maintaining their priority data speeds.

All I can say with certainty is that my speeds are consistently above or near 12 Mbps at all times but that reflects the fact that I never go over my "priority data" allowance not because I necessarily do less, but because I've trimmed all the fat and bloat associated with today's web sites.
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Gwalk900, Champion

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Pool Man,

Missing data and slow speeds often go together.

Having a satellite connection is all about "sharing".  Sharing the entire bandwidth capacity of the satellite, sharing the beam/gateway capacity with other users on your beam and finally sharing your data and bandwidth with all of the computers and devices that are connected to your network.

How many concurrent connections you have at any given moment will certainly affect your apparent speeds AND consume data

You also have to consider the potential number of "concurrent connections" by a single computer.

Your computer has 65,536 comm ports each capable of ... making a connection.

When you open a browser, you can see the program is open, up and running and it is using port 80. No problem here, you can SEE the program.

In the same manner if you are using a email client program such as Outlook or Thunderbird to access email you are connecting with two more ports, one each for incoming and outgoing mail. No surprise here .... you can SEE the program is open and running.

That however only accounts for 3 "connections", that leaves well over 65,000 potential avenues that can consume data and because the connections are concurrent will reduce the speeds of programs you do know are connected.

These unseen items can be in the form of  legitimate background processes but could also be due to virus/malware/keylogger activity.

All of this brings us back to the need to simplifying our network to one computer during the troubleshooting phase and installing software on the machine that will allow us to "peek under the hood" so to speak and put a name on everything that is running, connecting and consuming data.


(Edited)