Excessive data loss

  • 3
  • Problem
  • Updated 3 years ago
It seems that no matter what efforts my husband and I go to we are constantly losing data amounts. It would make sense if we still had children at home, but we do not. I went to the extent of the installer says that our other equipment was outdated and we needed new and to start a whole new service. I was on a urban plan that did not cost as much as I pay now. It might have actually been better than what is happening now. My husband uses ebay and Facebook. Myself look at email and Facebook though I mostly use the internet on my phone due to the fact i do better using it than the service we pay for through Exede. We never use it for Netflix or even rent a movie online due to there is never enough internet or speed for our service??
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Ang Cash

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  • more than frustrated

Posted 3 years ago

  • 3
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david, Champion

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Have you disabled auto play on Facebook for the videos? That can eat up some data as my wife found out and that was just one person using Facebook.
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Ang Cash

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Yes I have that disabled.
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J&J

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If you are using the Firefox web browser, click Tools, then Add-ons, look for Shockwave Flash and on the right side of the screen there will be a drop-down selection box. Change this setting to "Ask to activate"

Now when a Flash object (video) is part of a website, you will not see the video but rather a frame where the video would have played along with a notice to activate Adobe Flash.  If you click that notification in the video frame 2 buttons will show up.  One is to activate now, the other is to activate and remember.  Click only the Activate now button. The video will then play.

This minor inconvenience will prevent videos from playing at will and let you choose whether to see them or not, saving tons of data in unwanted videos that otherwise will auto-play at your expense.
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Old Labs

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Nope nothing wrong; however, see my reply below (about the third one) regarding an ad blocker and taming HTML5 videos (as more sites sitch to HTML5 videos potentially much more problematic on data usage than Flash).           
(Edited)
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ParrotGuy

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I'll do that also.  Thanks for helping so many with this.  
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Old Labs

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Once you've stopped the major bleeding using an ad blocker, Flash Control (or an equivalent for other browsers) and addressing automatic update issues, you can take it a step further by installing a robust traffic monitoring application.

For Windows 7, 8 and 10 my preference leans towards Glasswire (primarily for it's relative ease of use). It allows digging down to determine any culprits and for me at least is consistent with usage displayed by Exede. See:

https://www.glasswire.com/

Knowing where it's going is key to knowing what to do to stop any unwanted usage.  
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ParrotGuy

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Thank you!  It is nice to get a personal recommendation from an experienced user to a reputable download site for these so you don't have to just google and then wade through all the junk that pops up.
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ParrotGuy

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Also, I just downloaded the app and have started using it.  I second the recomendation by Old Labs to everyone as it is easy to use and has some very cool features.  Keeps a runniing total of usage, what processes are using the data, and a usage meter in real time.  Other things I'm sure, but those by themselves make it worth your time.   I'm not very good with new things so if I can use it so quickly, it should be easy for everyone else.
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Ang Cash

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I use chrome and hubby uses internet explorer
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Starring Matter

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Make sure you close all facebook windows when you are not actively viewing them, and remove internet explorer from your vocabulary.  In addition, on chrome (or firefox) add an extension that blocks advertising, facebook is an advertising whore, and a huge amount of your data while on facebook goes to the ads.
(Edited)
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Old Labs

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I'll second Starring Matter's recommendation regarding Internet Explorer and using an ad blocker, but take it a step further.

While I prefer Chrome, I've returned to FireFox for everyday use because it's the only one I've found that has an add-on available that handles the negative data usage impacts of HTML5 media - more and more web sites are switching to HTML5 media for video and audio. Depending on browser support for HTML5 media, there is one particular preload/autobuffer attribute when used by web site developers that can cause media to download in the background even if you've simply disabled autoplay. In other words, video/audio can download either partially or fully regardless of your intent to actually watch/listen. Flash Control for the most part will eliminate that behavior on all web sites.  

If you opt to do so, FireFox can be found at:

https://www.mozilla.or

Once installed, the AdBlock Plus and Flash Control add-ons can be found at:

https://adblockplus.org/

and

https://addons.mozilla.org/en-US/firefox/addon/flash-control/

Always download from the official sites to avoid any unpleasant surprises.

Finally, automatic updates are always a concern but recommendations there are specific to whatever operating system version and applications you're utilizing.  
  
P.S. Those recommendations hit the majority of unwanted use. Anything beyond that requires using a traffic monitoring application installed on each device or leveraging traffic monitoring facilities available with your router. Again suggestions are specific to each you may use and your circumstances - so far all we know for sure is you use eBay, Facebook, eMail, Chrome and Internet Explorer.
(Edited)
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Brad, Viasat Employee

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Hi Ang, 

I think our champions all made really good suggestions for disabling things that could be causing data to drain with Facebook and ads. I can take a further look for you to see what's happening with your data. I know in addition that a lot of recent IOS and Windows updates seem to have caused some unexpected spikes in data usage.
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CyberGhosT

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Download Netbalancer, 
It allows for you to (with a click) to disable your PC's ability to access the internet, yes even the OS will be prevented from accessing the net, it also has the option to password protect the settings.
If you do this it will without drama tell you if it is on your end or Exede's.
But without a little digging it's all speculation.
I would download Malwarebytes Antimalware as well and let it scan your PC.
Both programs are free and have good reputations.

Netbalancer: https://netbalancer.com/
Malwarebytes: https://www.malwarebytes.org/

Notice that both links are to the publishers site and are secure (https) this is very important when downloading software.
Hope this helps Ang Cash

Netbalancer will also keep record of used internet so if it is on your end you will know exactly what is using it.
PS if you are infected and need assistance (free) stop by a community that I am proud to be a member of that focuses on Security advising and Malware Removal located here: https://malwaretips.com/ we are very friendly and knowledgeable, many of the members are IT professionals and security enthusiasts that work in these fields and donate free time to helping. PeAcE

**Using adblock is outdated and not advisable (in my opinion) Adguard is system based and covers all major browsers and is a far more supreior and secure, found here: https://adguard.com

                                                                                      AKA: Lawrence Shimer
(Edited)
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Jared

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test it to see if it is on your end or not simple check the dashboard refresh it 1st screenshot your data useage, unplug the lan cable from back of the modem but leave modem on, later on plug it back in  refresh dashboard as soon as it is back identified and see if your data has moved any.. I am also expirenceing a lot of data loss currently.
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Susan

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Same issue here Only me and my husband live at our house and when I got to work I shut all power to our internet but we still loose data.