Excessive Data

  • 3
  • Problem
  • Updated 2 years ago
I am a new user. Had excede installed on Feb. 4th. I used my internet as I normally do & checked usage daily. On the 8th it reset to 30gb & on the 11th it was up to 22gb.By Sunday it was all gone. I did not watch Netflix, just watched a few sewing videos but nothing that would make me use that much data. When I had Hughes I never went over data, usually used less than 25gb a month of my 50 gb data. Looking at my esvt it seems like its not one thing it's another hogging the data. I pay $148 a month to use data for a week. No free period to download updates. I may have to bite the bullet and go back to Hughes even if it does run slow.I may give it another month then I will see!
Photo of Nell Glasscock Blevins

Nell Glasscock Blevins

  • 11 Posts
  • 2 Reply Likes
  • ripped off

Posted 2 years ago

  • 3
Photo of Chuck Van Thomme

Chuck Van Thomme

  • 15 Posts
  • 7 Reply Likes
Do you have Direct TV ?   If so, I might be able to help you.  Its a common problem.  Let me know.
Photo of Nell Glasscock Blevins

Nell Glasscock Blevins

  • 11 Posts
  • 2 Reply Likes
I know but I check and make sure it is not connected. Thanks, Chuck!
Photo of xode0000

xode0000, Champion

  • 475 Posts
  • 151 Reply Likes
How about Windows 10?  That's another data hog.  Windows 10 has all kinds of "apps" open by default, such as streaming weather and news, that will be only too happy to burn up your data.  Do you have a wireless network?  There could be any of many devices, such as an iphone, that could be using your data.  What about the web browser you are using?  Google Chrome is notorious for insisting on burning up your data on continuous ongoing "updates" and other cruft, which is why I don't use it.  Mozilla Firefox, when first installed, has much of the same cruft turned on, but that can be turned off.  Details on how to turn that cruft off are at: http://techccu.com/users/compwiz/pictures/getsatisfaction-forum/thread1/InitialSetupStepsAfterInstal...

What I do know is that data usage can be kept under control.  You just have to find all of the cruft that is stealing your data and get rid of it.  Personally, I keep things simple: one "computer" (a virtual machine) that is connected to an Exede non wireless modem with an ethernet cable.  So far, I have had no problems with data.
Photo of Laura Moser

Laura Moser

  • 1 Post
  • 0 Reply Likes
When I had Hughes Net I had a data allowance of 12 gigs and NEVER went over. I'm now at 96 gigs used so far this month. Haven't watched a single Netflix movie or anything else that would use up data. I watched Netflix when I had Hughes and still didn't go over my limit. I smell a rat!
Photo of Gordon Altman

Gordon Altman

  • 4 Posts
  • 0 Reply Likes
exede is a ripoff and a joke i got rid of them and got another internet company
Photo of Jim16

Jim16

  • 2116 Posts
  • 1849 Reply Likes
But you just can't break the emotional connection with them?  I understand.
Photo of Exede Lindsey

Exede Lindsey

  • 1827 Posts
  • 163 Reply Likes
Hi Nell, we would hate to see you switch service providers, if we can provide any extra information concerning data usage and how to maximize your data please send us your account and contact info to exedelistens@viasat.com   

http://viasat.force.com/kb/articles/General/Maximize-Your-Data
http://viasat.force.com/kb/articles/General/Data-allowance-101
http://viasat.force.com/kb/articles/General/Tips-for-watching-video-on-Netflix-and-YouTube
(Edited)
Photo of Nell Glasscock Blevins

Nell Glasscock Blevins

  • 11 Posts
  • 2 Reply Likes
I know how. I have metered connections, I stopped services, Kindle or cell phone not on wifi,no clouds active but yesterday it showed I used a good part on storage. No clouds on.Stopped one drive, google drive and amazon drive
Photo of Mrs Naewood

Mrs Naewood

  • 1 Post
  • 0 Reply Likes
Having the same issue here, and I have friends who are also, it seems no matter what we do, we are out of data within a week of our billing.  It sucks and I want to know why?  I have turned every auto play off on sites and yet I still run over my data.  I have a computer, no wifi, no other gadgets hooked to it period.  Help!!!!
Photo of Gwalk900

Gwalk900, Champion

  • 451 Posts
  • 471 Reply Likes

Assuming you have Windows as a OS I suggest you download and install the free version of Glasswire:

https://www.glasswire.com/

That will tell you exactly what is running on your computer and how much data it is using.


Photo of Nell Glasscock Blevins

Nell Glasscock Blevins

  • 11 Posts
  • 2 Reply Likes
Yes, I downloaded last night, now trying to learn to use it! Lol
Photo of Gwalk900

Gwalk900, Champion

  • 451 Posts
  • 471 Reply Likes

See if these help in your understanding:

(click on pictures for larger images)





Clicking on an item in the left window causes a more detailed view of that items activity to be displayed in the right hand window,



Photo of Gwalk900

Gwalk900, Champion

  • 451 Posts
  • 471 Reply Likes

Opps, forgot one.

You will want to set up Glasswire to exclude "local" traffic. (that is traffic within your LAN. That traffic does not go through your Modem and therefore is not counted against your data allowance)




Photo of Nell Glasscock Blevins

Nell Glasscock Blevins

  • 11 Posts
  • 2 Reply Likes
Thank you! I really appreciate the help!
Photo of Arthur Harris

Arthur Harris

  • 1 Post
  • 0 Reply Likes
Exede is the worse internet you can buy
Photo of Gwalk900

Gwalk900, Champion

  • 451 Posts
  • 471 Reply Likes

In what manner?

Anything can "break". Computers and Networking are complex subjects. If you think your service is not operating as it should then troubleshooting is required.

Your statement defines nothing.