Trouble with spam blockers

  • 1
  • Problem
  • Updated 3 years ago
  • (Edited)
How do I get on the excede.net whitelist of email senders?

You are rejecting our emails with this message:

" Message blocked due to spam content in the message."

no-reply@wincompanion.com
vps.wincompanion.com
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Terry Gilmore

  • 2 Posts
  • 0 Reply Likes

Posted 3 years ago

  • 1
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Brad, Viasat Employee

  • 2887 Posts
  • 968 Reply Likes
Hi Terry,

Is this for a racing newsletter? Also are you sending from an Exede.net email?
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Terry Gilmore

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These emails are sent from a message board that each client has.

We send emails on behalf of our clients to their customers.  The emails are sent from no-reply@wincompanion.com.

What can I do to stop your spam filter from rejecting these emails?

Here is an example of the email your filters rejected this morning:


The original message was received at Wed, 7 Oct 2015 08:38:20 -0500
from localhost.localdomain [127.0.0.1]

   ----- The following addresses had permanent fatal errors -----
<aage111@exede.net>
    (reason: 554 5.7.1 [P4] Message blocked due to spam content in the message.)

   ----- Transcript of session follows -----
... while talking to mx.exede.net.:
>>> DATA
<<< 554 5.7.1 [P4] Message blocked due to spam content in the message.
554 5.0.0 Service unavailable

Final-Recipient: RFC822; aage111@exede.net
Action: failed
Status: 5.7.1
Remote-MTA: DNS; mx.exede.net
Diagnostic-Code: SMTP; 554 5.7.1 [P4] Message blocked due to spam content in the message.
Last-Attempt-Date: Wed, 7 Oct 2015 08:38:22 -0500


---------- Forwarded message ----------
From: Wincompanion <no-reply@wincompanion.com>
To: Aage Hansen Jr <aage111@exede.net>
Cc: 
Date: Wed, 7 Oct 2015 08:38:19 -0500
Subject: Route 66 Race
Hello,

Hello all

Training begins this weekend. The birds look great and are ready for roading. the first tosses will be in many small groups From short distances. Looks like pretty good weather so unless that changes we go. I have a few birds molting still but everything is finishing up and looking good. Will keep you updated on progress of the early tosses. Thank you much! 

-- -- --

Thank You for your participation in the
Route 66 Race,

Randy Goodpasture
200 North Broadway
Edmond OK 73034
450-250-7078
route66race@yahoo.com

Route 66 Race

-- -- --

This message generated by Wincompanion
To stop receiving Wincompanion messages contact Terry Gilmore

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Brad, Viasat Employee

  • 2887 Posts
  • 968 Reply Likes
We'd most likely need to look at the individual accounts to see what would factor into it being blocked. It could be the spam filter by Zimbra or the user spam settings not liking a link in the email itself. There's no way to know unless a customer not getting  your emails lets us know