Angry about data usage

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  • Updated 3 years ago
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I signed up with excede just over 5 months ago. I got the evolution plan (20Gb) with a 6 month promo of the freedom plan (150). With streaming movies, videos, my work and kids online schooling we used upwards of the 150GB monthly. So I wanted to upgrade early. Customer service wouldn't let me until the promo was over.....well promo ends this month and the freedom plan is no longer available. Now it's 30 gb of data for $149 instead of 150 Gb for $110. And I still have 18 months left on my 2 year contract. School starts back in less than a month and 30Gb wont begin to get my 3 kids through a month of streamimg their classes online as they are homeschooled.
Excedes excuse is the beam is no longer available in my area ...except that my neighbor gets to keep his freedom plan because he wasn't on the promo. So...the beam is available in my area....excede is just ripping people off. I do understand that plans change and prices rise but what they are doing or allowing customer service to do is wrong. Once you realize you have been lied to its too late. Excede, can you explain to me why I have been given mixed information on more than one occasion that turns out to be false?
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Teresa

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  • angry

Posted 3 years ago

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Exede Lindsey

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Hello Teresa, I can understand your frustration with packages no longer being available, we are continuously updating plans, and some no longer exist to which we had before. The beam that was accessible prior to within your region is likely full now, thus why it’s no longer available. I truly apologize for the inconvenience. Once our beams are full additional customers cannot be added. Good news is that we do plan to offer even better customer friendly features in the near future when our new satellite is up within the next year or so. This new satellite may possibly free up more space as well to allow for new packages.  
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HMC1940

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Does that mean that beams cannot get to full which could cause major congestion?
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Exede Lindsey

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That would be correct, HMC11940. This could also result in severe continuous slow speeds as well. 
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Melanie Kay Deramus

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I am angry too! This a total deception that Exede has done! I am very unpleased and ya'll should be out of business for what you have done. Like Teresa, my kids have become accustomed to this data and I was told I could get the same data after promo. As far as I am concerned ya'll are a corrupt company! This is a awful way to do business and ya'll should be ashamed! This has caused me pain! My husband is mad at me and my children just cry because they have to go back to hardly using no internet again. Thanks giving us hope of more Internet for 6 months and then taking it away! JERKS
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Teresa

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Why was I not allowed to upgrade before my promotional period ended? The CS I spoke with would not let me at the time and now that my promo is up its too late.
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Jacqueline Tierney

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Is the 30 GB plan in your area the Liberty plan by chance?  I was wondering since I didn't think any of the classic plans were offering a 30 GB plan,   if so that may work for you as well or better than the Freedom plan.  It would be good to try to streamline your data use by lowering settings on streaming (I do this and can watch an hour on Netflix for 0.3 GB) but remember that with Liberty you don't get dapped only dropped in priority and depending on how busy  your beam is you should still get usable speeds most of the time including the ability to stream, but perhaps with buffering off and on during busy times.  Just a thought. It doesn't change the fact that it's frustrating to deal with limits but Liberty is more than it looks like at first glance.
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Tony Brower

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Satellite internet is for those who can't get internet ANY OTHER WAY.  That is why it's the most expensive with the harshest limitations on speed and downloading and streaming, why they lock you into a contract.

They know you have no other option.  BEWARE!
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shirley

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I also was promised some data for the six month's when I initially called. Then when I got the package no such promotion was offered.  I am seriously thinking about paying out of this contract that I have been on since July 28.  This is unfair to customers. And I would rather deal with the other company because lying is not a company trait that is admirable. 

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Diana, Viasat Employee

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Hi Shirley, I want to make sure that we do everything
possible to provide you with an amazing experience here at ViaSat. I would love
to assist with this issue. To determine what promotion you are referencing, please send your account and contact information to exedelistens@viasat.com and I will review what was avaiable. I'll see waht we can do.   Thanks so much 
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Josh

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Shirley if you are talking about hughes net you would be a fool to even consider them if you think this is bad.
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Sharon Fox Robinson

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I, too, am extremely upset with Exede. They promised me all sorts of good things if I would switch to them from Dishnet. So I did. Everything was butterflies and roses for a couple months. 10g was working great. I could again afford to pay both my electric bill and internet bill in the same month instead of having to stagger (always with late fees). Was buying extra data every month. Finally switched to the next upgrade as was a few bucks cheaper than the buying extra every month. So along I go my merry way - and all of a sudden - with no changes to usage on my part - I'm having to buy more data. So another upgrade - same scenerio again - and again am buying more data. i am now paying around 150 a month with 30 bucks for extra date. Again I am doing nothing different (actually I am - I have stopped playing most of the FB games - I am limited my viewing of FB videos - I am constantly and continually sitting on the edge of my seat, worrying about my data. Apparently the Freedom and other plans are not available in my area - neither is At&t, Sprint, Verizon, Frontier, or any of the others that are available to everyone else.  I am at the point of just throwing my hands in the air - going back to affordable 10g a month - and going 20 plus days without data at snail speed. Maybe I need to see if dial up is still available - even it was better than this. And actually with my payment plan being set to automatic - I really can't do anything as exede is going to take my money any way.
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Exede Lindsey

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Hi Sharon, we certainly don’t want to lose a valued customer, please allow us the opportunity to review your account and provide you a monthly breakdown of you data consumption categories to better help you understand what’s being consumed so you can enjoy the activities you love.  Please send us an email to exedelistens@viasat.com with your account and contact information.

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