Angry about data usage

  • 1
  • Problem
  • Updated 3 years ago
  • (Edited)
I signed up with excede just ovwer 5 months ago. I got the evolution plan (20Gb) with a 6 month promo of the freedom plan (150). With streaming movies, videos, my work and kids online schooling we used upwards of the 150GB monthly. So I wanted to upgrade early. Customer service wouldn't let me until the promo was over.....well promo ends this month and the freedom plan is no longer available. Now it's 30 gb of data for $149 instead of 150 Gb for $110. And I still have 18 months left on my 2 year contract. School starts back in less than a month and 30Gb wont begin to get my 3 kids through a month of streamimg their classes online as they are homeschooled.
Excedes excuse is the beam is no longer available in my area ...except that my neighbor gets to keep his freedom plan because he wasn't on the promo. So...the beam is available in my area....excede is just ripping people off. I do understand that plans change and prices rise but what they are doing or allowing customer service to do is wrong. Once you realize you have been lied to its too late.
Photo of Teresa


  • 6 Posts
  • 0 Reply Likes
  • angry

Posted 3 years ago

  • 1
Photo of Bill Napier

Bill Napier

  • 32 Posts
  • 21 Reply Likes
WTF...who gets a 150GB....I've been on the crapola 25 gig-a-whatever plan forever.....They are a rip off. We just signed up for Pandora and 1 hour eats much for their bait and switch.

AND NO ONE will answer what "gigs" mean: Gigabits or gigabytes?
Photo of Diana

Diana, Viasat Employee

  • 2083 Posts
  • 349 Reply Likes

Hi Bill, I understand your frustrations but we are trying to keep the forum clean and respectful. Language, even mild, or abbreviated may offend some members so we ask all to refrain from any profanity. Thank you.

This conversation is no longer open for comments or replies.