I have called nearly every month with connection problems, I have even put my computer in the shop, nothing is wrong with it. I just don't understand how this is happening to me, then they have the nerve to increase my bill when I can't even get on.... Buyer beware, I will be so glad when Feb 2017 gets here. They say I use all my data way before the month is over. I seriously think I am being scammed. They said I used data when my computer was in the shop. My computer stops for hours at a time and they charge me a fortune. I have called and called, they say it's running fine . Also they want to charge me for someone to come to my home