Excede internet down? Error message states bill not paid,but not due and customer service number no good

  • 1
  • Problem
  • Updated 3 years ago
  • Acknowledged
No internet, error message states due to unpaid bill, but not due and set up on auto pay. Tried calling customer service but numbers are no good. Tried to use instant chat option, but stated to wait then states conversation disconnected by agent. Please assist with this issue, need to get school work done online.

Help with getting customer service support appreciated
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James Miley

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Posted 3 years ago

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Photo of Richard Dunigan

Richard Dunigan

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Mine is saying that too. I emailed them using cell phone but nothing back yet. I'm in port Arthur Texas if it's only happening in certain areas
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lesley cook

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Having the same problem in Kenwood, CA. It would be great to know when this will be resolved.
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Exede Lindsey

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Hello All, it appears that there was a national outage yesterday evening but the number is now active again I certainly apologize for any inconvenience this may have caused. Please feel free to call 866.945.3258 to speak with Customer Care so we can research your account and resolve the issues related to your internet service as soon as possible. Thank you