Evolution plan data usage

  • 1
  • Problem
  • Updated 4 years ago
  • Acknowledged
Archived and Closed

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I have this plan: EXEDE EVOLUTION - WEB+EMAIL. I was told email and web pages would not count toward my data usage. However, it is. Looking briefly at my email, usage, and at Facebook has already cost me .3 gb just for today. As far as I know, nothing was streamed or downloaded. What's going on? I tried calling customer service. I went through all the options and security, then it rang twice and apparently dropped the call. I waited another 5 minutes to be sure. All I could hear was light static.

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Colleen Hathorn Hetherington

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Posted 4 years ago

  • 1
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Starring Matter

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Turn off the auto-play on videos on Facebook.  The webpage itself does not count, but per the discussion here, the videos on it do count.  So that is where your usage is likely going.
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A. Everett Neuman

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Dito! On the autoplay in facebook settings. By the time you cruse by a palying video, it has sucked a Mg or 2, and you don't even notice it.
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Colleen Hathorn Hetherington

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Thank you.  That's done.  Now, to figure out why I'm being charged for email.
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Exede Kimberly

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Hey Colleen, I see that Exede Karmin is assisting you with this issue. She is an excellent customer service agent and will take good care of you. (:
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Colleen Hathorn Hetherington

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Okay, where and when is she assisting me?
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Exede Kimberly

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If I saw it correctly, I believe on Facebook.
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Jacqueline Tierney

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Colleen are you using an online email service or downloading through a POP3 server on to your computer?  I am using an independent email service,not Exede and download using Eudora mail on to my computer.  I don't think much use is generated most of the time for that but I am assuming that type of email probably does not count in what they consider unlimited email.  Perhaps Kimberly or one of the other Exede helpers could clarify that for people if that type of use would be counted or not.  
(Edited)
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Kamalla

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What's the answer to this?  I have a gmail account that I utilize through a POP3 to Thunderbird on my computer.  Does that not count in the unlimited e-mail?  I thought it was only the size of the file that matters?
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SonyaA

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if you have a tablet or phone its going to use some too make sure also you have all auto updates turned off yes even your virus scan and update it during late night free zone.
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ExedeKarmin

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Hi Colleen,

I'm glad we were able to address your questions and concerns.  If you need further assistance please send me a new email. I will be more than happy to assist you.  Have a wonderful day! 

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