Evolution 5GB Running out of data too early

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  • Updated 3 years ago
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For the past few months, my data has been evaporating more quickly than I feel it should. I contacted support and asked about more detailed reporting, and was given access to the eSVT tool which, if it worked correctly, should give me some daily indication of what sort of traffic was sapping my data allowance.

Unfortunately, the general data type indicators seem to include EBFZ data so I"m still not seeing where my premium bandwidth is going and the daily data detail has been blank from day one. When I asked support to look into the daily detail graph several week ago their response was more or less "Gee, it should be working. I'll let them know it's broken."

In the past I've received much more helpful information in the forums than from support so I thought I"d post the problem here and see if anyone had any ideas.

The problem may have begun around the time I bought a new Windows 10 laptop. Windows 10 doesn't allow the disabling of system updates and even though they provide a "Metered Connection" setting which should delay updates until I'm on an unmetered connection, Windows nonetheless forces updating periodically and there goes (I assume) a bunch of my premium bandwidth, but those updates aren't regular enough to account for my vanishing bandwidth.

Does anyone know how I might gain some more detailed insight on where my data is going?
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Chuck Mayo

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Posted 3 years ago

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Brad, Viasat Employee

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That could very well be the case Chuck. Please send us an email at exedelistens@viasat.com and we can look into this for you
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LorrieL, Champion

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Chuck, are you certain that you have fixed your laptop Windows 10 settings the best way you can to avoid undesired updates?  Wondering if it might be worth doublechecking--here is alink to an instruction on how to disable automatic updates by Windows 10:

Can you always tell when such updates are occurring?  I remember some years ago when I first got satellite internet, I inadvertently used up all my data in a flash because of updates going on in the background which I didn't always see....took me a while to get that all straightened out, and check each kind of software that might be doing updates to see what I needed to do with my settings.
But as you said, the only change you are aware of recently is your switch to windows 10...
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Chuck Mayo

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After checking, Win 10's "Metered Connection" setting was not enabled, so I re-enabled it. No clue how that setting changed, but it looks like updates have been getting through since 4/28. My update history only goes back to 4/15 so I can't really see what had been happening to that point, but at least I have a good idea now where my data went in April, May & June. Good catch.

Any chance of getting some advanced help with my flatlining eSVT Daily Snapshot? I've pretty much given up on it, but seeing when my data gets used could really help me identify and plug the rest of my leaks.