Everybody have VS2 but I can’t even get it that too bad for me I want the unlimited plans too

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  • Updated 5 months ago
  • Acknowledged
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Dontrellz Page

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Posted 5 months ago

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Steve Frederick-VS1/Beam314, Champion

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Very few subscribers are on VS2 right now, as indicated by the handful that have posted here on the forum. In my area of central New York state it is not yet available, as is the case in much of the country. The antenna issue is causing major problems in offering the VS2 service hat was originally planned, but the engineers are still working on some solutions, and hope to have better service available by late summer.
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Spinninghorse, Champion

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Nope, most are not on Viasat 2.  I am on a notorious overloaded beam (VA) and we have had no offers for the new bird and still only given an option of up to 12 Mpbs speed. 
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Dlee

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Once the antenna issue came to light, all bets were off when it came to speed and pricing.  Originally all small beams were to have up to 100Mbps speeds and big beams would offer up to 30Mbps.  After the antenna issue, speed varies across small beams from 30Mpbs to 100Mpbs .  It seems like all big beams will now only offer 12.  As far as the "High Speed" hype...well, that's the marketing department. 
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VeteranSatUser, Champion

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Ron. A few weeks ago, that was the only plans offered to me. Now the 40/60/100 plans are offered.

Viasat plan offerings change like the Ohio weather. If you don't like them, wait 15 minutes and they will probably be different.
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Dlee

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Vet, that may have been due to a small beam expansion in your area.  The small beam closest to us was expanded by about 50% on the west boundary.  East expansion was minimal due to the antenna issue. I'm not sure if all small beams are being expanded but it sounds like one close to you may have been.
(Edited)
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VeteranSatUser, Champion

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Dlee... that may very well be the case. Careful, you are making too much sense :).

If I could get Gold on Viasat-2 at 50Mbps, maybe I would make the leap (if 150GB of priority was offered).
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Ron Frank

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LMAO at the Ohio weather reference.  Yes, I dont look daily or weekly, but the plans offered to me have changed at least 5 times that I have seen since "unlimited" rolled out.

Our area is SO congested because so many here have no other options and previous satellites only barely cover us, if at all.  Now it seems "issues" with VS2 are hitting our area the hardest?

It burns me seeing the ads on TV enticing customers to "cut the cord" with their providers and go satellite.  WHY ON EARTH WOULD ANYONE WITH DSL GO SATELLITE?   WHAT ABOUT THOSE OF US WITH NO CORDS TO CUT?

DSL ends about 4 1/2 miles from me and the phone company says we are too far from their "hub" and the revenue out here doesnt justify the upgrade costs required.
(Edited)
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Dontrellz Page

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So they still working on VS2 services issues
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Brian, Champion

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Not on VS2. Won't be because there won't be a beam in my neighborhood.
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Andy Schack

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VetSat, yes, the Small beams have speeds up to 100 but ALL Large beams are limited to 12mbps.

If you guys are NRTC customers then you aren't "officially' Viasat customers. Let me explain. If an NRTC customer comes in our store and inquires about Viasat 2 service, we can set them up as a new customer. There is no rule against this....as a business practice however, I don't actively go after NRTC customers. Same goes for DishNet customers.

Andy
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VeteranSatUser, Champion

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Being a NRTC customer with Viasat has pluses and minuses. On the minus side we are treated like the red headed stepson and support Isnt as good. On the plus side we "sometimes" get plan offerings Viasat might not offer to neighbors of ours. I don't have easycare but my lease fee covers service calls. I also pay less for Freedom than a Viasat customer.

I was actually going to switch to Viasat direct late last year. Luckily I didn't, between getting the Freedom plan and the antenna problems, that would have been a HUGE mistake! So I will live with bad customer support. I think the last time I called them was 3+ years ago anyhow.
(Edited)
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Ivan Bludnik

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You have referred to NRTC many times in the past. What is this and what does it stand for?
Thanks.
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Old Labs (VS1-329-L12FZ)

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It's not much better... last time I figured I'd go by the book...

I called NRTC support back in February on a Friday to have my dish repointed and peaked and was told I'd be contacted by my local member organization  - the following Monday I was called by my local NRTC member organization. I'm surprised they didn't send a letter by snail mail. They in turn had me call my installer directly to schedule ;)

Once through the ordeal, I paid the installer and he simply said next time just call him directly to save 3 days - he could have handled it on Friday afternoon on his way home ;)
 
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Old Labs (VS1-329-L12FZ)

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NRTC - National Rural Telecommunications Council - utility coop organization. They were one of the original investors in Wildblue. They are wholesalers for Viasat services. Everything is essentially the same except for administrative, support,  billing and email services. Tech support is just one additional layer between us and Viasat if escalation required unless an administrative, billing or email issue. Viasat offers us no direct support it must all go through NRTC channels. 

https://www.nrtc.coop/
(Edited)
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VeteranSatUser, Champion

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I originally got Wildblue through the NRTC.  I had every intention of switching to Viasat when Exede came out.  But then again, in Viasat's infinite marketing wisdom, they offered a 7.5GB plan for $50, while the NRTC offered a 10GB plan for $50.  Yea.

It wasn't too long later Viasat dropped the 7.5GB plan and offered "25% more data", but it was too late.  Viasat had lost a direct customer (I actually was going to move to Hughesnet...but in their infinite wisdom they dropped the "free zone" and Viasat subsequently added one...weird). 

History is like repeating itself again.  Viasat is offering weird plans (no thank you, I am grandfathered) and Hugesnet is looking more appealing.  Competition is good... I guess.

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fmj77

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Don't feel too bad Dontrellz. No plans are available for me. The last few weeks when I log in to my account, nothing shows up. Not even Liberty plans.
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Diana, Viasat Employee

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Hello  Dontrellz,  I know it is frustrating that the unlimited plans on V-S2 are not available to you. We are still rolling out the new plans and opening beams incrementally. Continue to check account.viasat.com.
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Dontrellz Page

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I’m trying to update my window labtop but it’s want let me