every evening my speed drops to around 0.5 Mbps

  • 1
  • Problem
  • Updated 1 week ago
every evening my speed drops to around 0.5 Mbps. this has been going on for months, in the middle of the night when I am normally asleep (3am) I see speeds as high as 19Mbps so I know I dont have an equipment problem and VIASAT has the ability to provide me fast service if they want to. I have a 12 Mpbs Freedom 150GB priority data plan and never us it all. for example right now I am half way through my billing period, and have only used 30G, so I should be getting FULL speed. VIASAT, you need to provide me the service I am paying for and stop slowing me to unusable levels.  customer since 2013 viasat1 beam 329   
Photo of slowBill

slowBill

  • 70 Posts
  • 23 Reply Likes

Posted 2 weeks ago

  • 1
Photo of Travis Horton

Travis Horton

  • 13 Posts
  • 0 Reply Likes
Your being throttled. Most likely over whatever threshold you pay for. Heres me in the same boat
Photo of Will Seemore

Will Seemore

  • 287 Posts
  • 82 Reply Likes
They don't want people on 150GB plans, so you get throttled even when you are not close to your 150GB. That is common knowledge now.
Photo of Spinninghorse

Spinninghorse, Champion

  • 284 Posts
  • 92 Reply Likes
SlowBill - your stats are my stats. It starts around 4p for me. You did get the letter this past spring that overruled any previous agreements on what the Freedom Plan service would be? Like Will Seemore said, they want us off of this plan so they make our internet world hell. Their recommendation on the letter was choose a different plan or leave and they will help show us the door. Beam 329 is always oversold so they try to find ways to adjust. What is really confusing is there is an unlimited plan offered on my account. If they want me off the Freedom Plan, why an unlimited?? 
Photo of Steve Frederick-VS1/Beam314

Steve Frederick-VS1/Beam314, Champion

  • 3106 Posts
  • 1990 Reply Likes
Viasat2 had antenna problems when they were deployed. That was quite a while back.
Photo of ExSatUser

ExSatUser

  • 663 Posts
  • 416 Reply Likes
There was antenna deployment issues with Viasat-2. Officially Viasat said this impacted Viasat-2's overall capacity by 15% or so. They got a $185million dollar insurance settlement as a result.

So many of the anticipated high definition spot beams never materialized and the projected minimum 25Mbps nationwide speed never happened either.
Photo of ExSatUser

ExSatUser

  • 663 Posts
  • 416 Reply Likes
The high density spot beams were the difference maker for Viasat-2. Without as many of them, many customers were left in the dark. I was one of them. If I had one of them (Nathan is on one of these magic beams), I would still most likely be a Viasat customer. But I dont so I am not one anymore.
Photo of Will Seemore

Will Seemore

  • 283 Posts
  • 81 Reply Likes
Can anybody explain the variation in the relationship between download and upload speeds? Whether with Viasat or Verizon I think the max upload speed was less than 2Mbps even when the down load was at 12Mbps. Just tested Verizon 1.4m down .35up. evening congestion.
Photo of Susan Kornblut

Susan Kornblut

  • 55 Posts
  • 31 Reply Likes
That is the reason I left 2 months ago was on freedom 150 a customer for 5 years.Got at and t fixed wireless 50mbps speed 60 a month 430 gb good luck to those who still stay with Viasat they are dishonest.
Photo of Will Seemore

Will Seemore

  • 287 Posts
  • 82 Reply Likes
Nobody offers fixed wireless where I am at which I think is strange. Unless I am wrong they are just boosting a cell tower signal.
Photo of Spinninghorse

Spinninghorse, Champion

  • 284 Posts
  • 92 Reply Likes
When you are rural key is to have a tower nearby. I am 10 miles west of Montpelier and the nearest tower is 8 - 10 miles away. Verizon cell service also sucks and has for years. I keep a full service landline because of this.
Photo of Will Seemore

Will Seemore

  • 287 Posts
  • 82 Reply Likes
I am only 2.54 miles away from a tower as the crow flies, it is flat but wooded. If you see a Verizon or ATT service map I am on the edge. Maybe all towers aren't created equal and mine is a weak one. You can go 1/4 mile from my house and the signal meter on a phone gets pegged at 5, but at my house it varies from 0-3
(Edited)
Photo of ExSatUser

ExSatUser

  • 668 Posts
  • 429 Reply Likes
AT&T fixed wireless is a different set of plans, and not available everywhere even where AT&T otherwise is.
Photo of jethro

jethro

  • 18 Posts
  • 3 Reply Likes
From AT&T's website (https://about.att.com/story/2018/fixed_wireless_rural_america.html): AT&T is using its Fixed Wireless Internet to meet much of this FCC commitment in parts of the following 18 states:  Alabama, Arkansas, California, Florida, Georgia, Illinois, Indiana, Kansas, Kentucky, Louisiana, Michigan, Mississippi, North Carolina, Ohio, South Carolina, Tennessee, Texas and Wisconsin.



Photo of Brad

Brad, Viasat Employee

  • 3429 Posts
  • 1284 Reply Likes
You could be on a Legacy plan which has been changed to throttle in our busier times of the day. This was enacted back in February. For more information or to go over this more please email us at viasatlistens@viasat.com
Photo of jethro

jethro

  • 18 Posts
  • 3 Reply Likes
In my area busier times of the day appear to be every hour I have ever checked or between 0500 and 2400.  I am not sure about the other 5 hours I occasionally sleep. I emailed viasatlistens@viasat.com  and from the answer I got back it is clear that while Viasat may listen they do not read. I would be glad to publish the email that I sent as well as the reply if you would like.

Photo of Voyager

Voyager

  • 270 Posts
  • 85 Reply Likes
I would be ecstatic with 0.5. How about this and at close to 11 PM.
Photo of ExSatUser

ExSatUser

  • 658 Posts
  • 409 Reply Likes
That is a good one!  You are in Virginia too right?  Obviously not on a magic beam like some others are.
Photo of Voyager

Voyager

  • 270 Posts
  • 85 Reply Likes
Well past midnight and performance is so bad now that three speedtests in a row failed.
Photo of Voyager

Voyager

  • 270 Posts
  • 85 Reply Likes
Almost 1 AM and still can’t get even DSL level performance.
Photo of jethro

jethro

  • 18 Posts
  • 3 Reply Likes
I am willing to bet that like my bill yours stayed at full price even when neither of us appear to have full service.
Photo of ExSatUser

ExSatUser

  • 658 Posts
  • 409 Reply Likes
Well you did get "up to".

But I understand what you are saying...
Photo of Will Seemore

Will Seemore

  • 287 Posts
  • 82 Reply Likes
Look at that upload speed I don't think I ever got past 2 Mbps ever on Viasat or Verizon. What I didn't realize before I was unteethered is how speeds need to be so much better now than in days gone by to have the same experience. To me 400 Kbps today works worse than 56k did 25 years ago on a lot of websites.
Photo of Will Seemore

Will Seemore

  • 287 Posts
  • 82 Reply Likes
Even getting congestion now on evenings and weekends which I hope lets up when school starts the Verizon never drops, even in pouring rain that cause flooding, and thunderstorms. Awesome another Viasat commercial full of lies on the TV set, fast for all, unlimited data, free installation, use multiple devices at once. That coverage area on where that TV station broadcasts is the worst of beam 329. Wonder why the Viasat employees don't comment on the commercials?
(Edited)
Photo of ExSatUser

ExSatUser

  • 668 Posts
  • 424 Reply Likes
They really cant say what they think of them either. I mean, it is their job to support and promote the company.

I do have issue with the commercial though too. It creates unrealistic expectations to a consumer who may not understand or realize satellite internet's limitations.
Photo of Will Seemore

Will Seemore

  • 287 Posts
  • 82 Reply Likes
Free install when it is $150 is an outright lie.
(Edited)
Photo of ExSatUser

ExSatUser

  • 668 Posts
  • 424 Reply Likes
Of course they got so many disclaimers on that ad, they are covered. Still doesnt make it right.
Photo of Will Seemore

Will Seemore

  • 287 Posts
  • 82 Reply Likes
Verizon speeds are now 4.4 Mbps up and 502 Kbps down, looks like those damn school kids off for the summer and the new subscribers finally went to sleep. That is 4x faster down than I got at 11:30 pm 4 hours ago. I would like to see the disclaimer that covers that $150. What does it say? Something like " Due to us consistently manipulating pricing and plans this commercial maybe 100% inaccurate in all areas it is broadcast too." Can some internet sleuth find the fine print on the Viasat ads?