ESVT Tool - not showing entire month - missing data

  • 1
  • Problem
  • Updated 3 years ago
  • Acknowledged
First of all - THANK YOU to those who developed the ESVT tool. It's long overdue.  However, when I get into it, it doesn't show all the data.  I'm not showing the most current 2 weeks of usage.  Why????  Repeated attempts yield the same results.
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Tom Krzemecki

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Posted 3 years ago

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Exede Lindsey

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Hi Tom, feel free to forward this information through the Feedback and Escalation Form within the Myesvt dashboard. Sending your information this way also provides a “Screen Shot” of your dashboard so we can view what’s happening. Thank you
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Tom Krzemecki

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I will try that soon. Thanks Steve.
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Tom Krzemecki

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Steve: / Alex:  I disabled all my popup blockers (via Chrome and ABPlus), but I still only get a partial month of data - as displayed in my screen print.  Steve: thanks for the suggestion.  Alex:  I think you still have an issue. Could it be that the DB query just isn't returning the data??
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Tom Krzemecki

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I have all GREEN indicators on my eSVT diagnosis panel ....FYI
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Alex, Viasat Corporate Communications

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Apparently it's a known bug and the fix is in the works. Should be done very soon.
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myeSVT, Official Rep

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Hello Tom, this issue has been resolved. myeSVT tool is now displaying usage for the current month.  Please, reload your page to check the current usage.
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Diana, Viasat Employee

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Hi Steve,  thanks for sharing that information!   I will forward this to the team.  
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Exede Lindsey

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Hi Tom, thank you for escalating your issue through our Feedback and Escalation Form within the Myesvt dashboard. We will take a look at it and see if we can get this issue resolved. 

F.Y.I. When you send information through the Feedback and Escalation Form it automatically generates a “screen shot” of your esvt dashboard, we can also see the all your values at the time it was sent to us.