Error message

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  • Question
  • Updated 1 year ago
  • Answered
We can't log you in. Check for an invalid assertion in the SAML Assertion Validator (available in Single Sign-On Settings) or check the login history for failed logins.
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Emily Lasiter

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Posted 2 years ago

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Nell Glasscock Blevins

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I just click off & reload
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Bev, Champion

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That is an error on the server (Exede) side, I'm sure a moderator will come in and fin this shortly, but if it's still acting up tomorrow, email exedelistens@viasat.com and let them know.
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Brad, Viasat Employee

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Hi Emily. We're seeing a few instances with log-ins. Like Nell suggested if you reload and re-sign in it should let you on. If worse comes to worse you can just reset the password: http://help.exede.net/articles/General/MyExede-Customer-changing-a-Username-or-Password
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Joan Grant

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I have had this over the last few months. I cleared my browser and it still came up.
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Bev, Champion

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Joan, Check out the article Brad linked to and try that, if that doesn't work, send an email to the address in my previous post in this thread.
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Joan Grant

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I didn't check the link but found if I just go to my WildBlue mail (webmail.wildblue.net/#1) login and go to the bottom link for MyExede Account Mgmt it goes right to the My.Exede.net dashboard (my login spaces are all filled in).  Thank you for writing me so soon - if my way starts not working then I will check Brad's link.
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Brad, Viasat Employee

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We're actively looking at this. It's a weird issue that's not affecting everyone so we haven't quite nailed down the root cause. Glad you were able to get in though
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Bev, Champion

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Brad, does manually re-synchronizing the affected accounts fix them? That might be a clue as to where to go with this one.