Enter the 21st Century

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  • Question
  • Updated 7 months ago
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Your new satellite was launched over 6 months ago and your new service is still not available in my area. I have been a loyal subscriber since the early WildBlue days and have painfully put up with poor servce, slow speeds and very restrictive data caps. My 25GB plan initially came with a speed stated to be up to 10Mgb but has now been reduced to 5mgb with no reduction in cost. The disingenuous use of the words "up to" with bottom limit does not escape me. Hughes is now offering 50GB with 25mgb for a 24 month intro rate of $99.99. Regular rate is the same as I pay for my 25GB plan, $129.99. Unless I get some assurance that you intend to be competitive I will have no choice but to switch to Huges. In spite of their poor reputation you have pretty much sunk to the same level and at least I will have a better data cap. My preference is to stay with you, but, only if the long promised improvements in speed and data are kept. At this point I am extremely dissatisfied. I expect a response to this posting.
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Detlef Osburg

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Posted 7 months ago

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Diana, Viasat Employee

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Hi Detlef,   ViaSat2 is in elliptical orbit and will now berepositioned in geostationary orbit by about the end of the year. 

The powerful new satellite “will enable us to deliver higher speeds, more bandwidth to more users, and to deliver that service into more places than we’ve ever done in early 2018.
(Edited)
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VeteranSatUser, Champion

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Does the OP have an unlimited plam available? Itvwpukd certainly be better than your 25GB plan. But perhaps you are on a beam of the old old Viasat satellite.
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Stephen Rice

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Does the OP know how to launch a satelite into orbit? If not then his or her complaint about how long it is taking for Viasat 2 to go online is pointless.
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VeteranSatUser, Champion

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Well in fairness Viasat-2 is taking longer than previous satellites to become operational because it is using electric propulsion to establish final orbit. Had it had the same propusion system as Viasat-1, it would have been operational a few months ago.
(Edited)