Emails sent from Android phone get stuck in Outbox.

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  • Problem
  • Updated 1 year ago
  • In Progress
Why is email I'm sending from my Android phone getting stuck in the Outbox without ever getting sent? I'm having no issues sending from my laptop or Kindle Fire.
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Debra Ireland

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  • Frustrated

Posted 1 year ago

  • 1
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Matt B, Viasat Employee

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Hello Debra,

Are you able to send the emails using mobile data?  (not connected to wifi)

If not, it is probably a phone issue, and I'd suggest contacting your cellular provider.  If you are, it might be an Exede issue, but I'd still suggest contacting your cellular provider first, to rule out a phone issue.

Once that has been ruled out, then send us an email at ExedeListens@viasat.com with your account info, and we'll take a look!
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Debra Ireland

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Hello, Matt.  I just tried another test email (to one of my other email addresses) from my phone with WiFi being turned off.  This email is also stuck in the Outbox and I can't find a way to get it out of the Outbox and get it sent.  I'll contact my cellular provider.  Thanks for the suggestion.