email says I have used 10gb in two days! Online account info says 91% used of 10 GB allowance.

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  • Updated 2 years ago
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10gb in 2 days- I don't believe it.
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BRIAN ROSARITO

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Posted 2 years ago

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Old Labs

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It's possible.

Your best bet would probably be to browse to https://myesvt.exede.net and login with your Exede account credentials. That beta tool supposedly has some additional information regarding you usage. Some of the other subscribers can tell you what to look for there, since I don't have access to it since I subscribe to Exede through a wholesaler channel - but everything's identical to those who subscribe directly outside of email and support options.  

Alternately, you can request the moderators (ViaSat corporate employees outside of the normal support channels) here to take a look on your behalf. To do that, you need send an email to exedelistens@viasat.com and include your account and contact information since they are unable to determine it from your community account. Obviously don't post that information here since this is a public forum. At the same time that email probably serves as authorization for them to take a look since they just can't do so arbitrarily for privacy concerns. They'll also be able to tell if there's an install issue causing it (remember it's the weekend so expect a delayed response).

After that, come back here and we can get into the nitty-gritty of how data can be consumed without your knowledge. Many times it's unwanted/unnecessary and can be eliminated with some digging and the appropriate courses of action.   
(Edited)
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Diana, Viasat Employee

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Hi Brian, There are may variables that consume data. It is very possible to go through that amount of data is a short period of time. Please allow us to review your account and verify your usage meter along with usage categories. Send your account and contact info to exedelistens@viasat.com at your earliest convenience. Thank you     
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gloria setterlund

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What i found out was that if I had a contract for 25 Gbs a month it would run out within 3 weeks. So I cut it back to 10 Gbs and it still runs out in about 3 weeks. It doesn't matter how much you use, it'll be used up before the time anyway. For the last few months though mine has been running out within two weeks. I too disconnected everything and it still runs out. There's no way to contact anyone by phone so they don't have to listen to the complaints
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gloria setterlund

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What i found out was that if I had a contract for 25 Gbs a month it would run out within 3 weeks. So I cut it back to 10 Gbs and it still runs out in about 3 weeks. It doesn't matter how much you use, it'll be used up before the time anyway. For the last few months though mine has been running out within two weeks. I too disconnected everything and it still runs out. There's no way to contact anyone by phone so they don't have to listen to the complaints
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Brad, Viasat Employee

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Our phone number 855-463-9333 is 24/7 you should be able to get someone. With that said, we just opened the Freedom plan in several areas (check exede.com and type in your zipcode to see if you are eligible.) 
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sildein

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Every satellite provider is the same, OP. First, they charge unfair amounts for not only a capped connection, but one with a VERY low cap at that. That way your gadgets can blow through all of your data in a week (thanks to everything using background data), and your choices are go without internet for a few weeks or pay MORE for data. Even if you actively *try* to save data, the ISP will come up with some crap to make sure you run out. They can get away with this crap, because satellite providers have a captive market (mostly rural areas). They're your only choice, they know it, and they exploit that as far as they legally can.

I actually *try* to save data. I have a FreeBSD box running Squid (for caching webpages) and Privoxy (for filtering ads). I use Arch Linux on my laptop, with "pacman -Syu" set as a cron job to be run at midnight, so that it doesn't eat my data with updates. I stay off of Youtube. And I don't even bother trying to play MMOs on the insanely high latencies Exede has. And somehow, even with hardly acceptable speeds, high latencies and an overall terrible browsing experience, the data still runs out waaaay faster than it should. I'm about to install a data counter on my server, JUST so I can see how much I'm actually using versus what Exede's probably bug-ridden modem thinks I'm using.
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david, Champion

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Two of us here managed to get by with the 10 gig + LNFZ plan for 3 1/2 years and we managed to never run out of data and were one the internet all the time. We were on Wildblue for over 5 years before that and never ran out of data. You have to make SURE all your devices are locked down so they use NO extra unwanted data and you cannot stream.

Sat internet is what it is, an internet of last resort. It's expensive for the companies to provide it and it's expensive for their customers to buy.
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Steve Frederick, Champion

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Jesse, In the 8.5 years I have been with Wildblue, and then Exede, I have only run over my data limit once. I am on the 10 GB Liberty Plan. This month I will exceed my data limit only because of the Windows 10 Anniversary update, which was 5.4 GB. I have a desktop and two laptops plus a smartphone which is only on  my network on those few occasions that my data is nearing the limit on it.

While you are  very comfortable that you are taking so many steps to conserve your data, you should be measuring the data usage on your router, which must be located directly upstream from your modem. The devices or  software that are blocking those ads may well block these ads from reaching your computer, but those items being  blocked are still passing through your modem and count as data. There are numerous ways that background data is causing your data usage, and some of this cannot be harnessed. Webpage designers give no consideration to those of us limited data plans and continue to put more and more data hogs in their websites.

I have been monitoring my data for years using my ASUS router's built in data monitoring facility, Glasswire on each of my 3 computers, and I have never found any real difference between my measurements and the Exede meter, normally within 500 MB per month, and in most cases it is the ASUS router with the larger reading. It takes a lot of searching to find where all your data is going, but in time, you can control much of the unnecessary data from eating up your  monthly allotment.

Living in the rural areas can have some disadvantages, but for most of us, country living has many more rewards. 
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sildein

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You misunderstand how Privoxy works, Steve. It's not like an ad blocking extension that only removes ads after they're loaded. Privoxy prevents them from being requested at all. I also use the MVPS hosts file on every one of my devices (even the server) just to make sure. Can't have too many layers of protection, right? I haven't seen an advertisement in over a year, not even in apps on my phone.
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Old Labs

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Regardless of ad blocking technology, some ads are undoubtedly still making their way to the modem due to the web acceleration client/server technology used by Exede with client being the modem and server being the core node. It not only compresses but the core node performs performs pre-fetching of certain static elements appearing on each page so that the page request can be packaged to minimize some of the inherent latency associated with multiple requests to satisfy a page. Subsequent browser requests for pre-fetched items are satisfied by the modem. Any ads that do make it that far typically don't put a significant dent in usage. This only occurs with non-secure sites - the deep packet inspection shouldn't be possible on secure sites (i.e. https). 

In my case, beyond the usual ad blocking and manual update strategy the most significant improvement in usage that I see is controlling HTML5 media. The HTML5 pre-load behavior (regardless of autoplay) varies by browser - for Firefox it's easy to handle with the Flash Control add-on (not to be confused with FlashBlock). At the same time disabling link pre-fetching in Firefox also helps along with setting it to automatic page reloading.

Just throwing out some considerations since I know nothing about your environment; however you might want to stop by the other forum - a little more technical audience (read that as grumpier also - they tend to focus on solutions not simply bashing) and more subscribers there with non-Windows environments:
  
https://www.wildblueworld.com/forum/forum.php

Might also want to try:

http://www.dslreports.com/forum/wildblue