Email is not delivered

  • 1
  • Question
  • Updated 2 years ago
  • Answered
I send email but my friends don't receive them. I recently received a Mail Delivery Failure message. Could this be having an impact, and how to I fix it?
Photo of Janice Gorley

Janice Gorley

  • 0 Posts
  • 0 Reply Likes

Posted 2 years ago

  • 1
Photo of Bev

Bev, Champion

  • 2623 Posts
  • 1042 Reply Likes
That depends on what the failure reason is, which should be in that email. If it's because your email address is blocked by them, they need to white list you, if their in boxes are full, then they need to clean them out, if the attachment is too large, you need to send smaller attachments or smaller embedded images.

Other reason could be server errors, mistyped email address, etc...
Photo of Diana

Diana, Viasat Employee

  • 2083 Posts
  • 348 Reply Likes
Hi Janice,  There could be many reasons your email is not getting to your friends.  Please send an email to us, if possible. Send it to with you account and contact information.