Email concerning the policy change 150 gig plan

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I can not find the post(s) of a copy of the 'policy change' for the 150 gig Freedom plans.

It only affected subscribers on the Freedom plan who subscribed prior to a certain date.
After that date they are unaffected.

It is the cut off date I am looking for.
Anyone?
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Bob Lexus

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Posted 7 months ago

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If there was any Freedom users excluded, that is news to me.

I am under the impression anybody who got 150GB of priority data (either through Freedom or an "unlimited" plan) was impacted.

I am sure this will neither be confirmed or denied by Viasat, but I think it is a safe assumption they don't want any user with that much priority data (even though several months ago it was touted to people).
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Casual Observer

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It was all Freedom Plan subscribers with no cutoff date. Freedom was only offered on Viasat-1. Freedom hasn't been offered in a while. Bandwidth Usage Policy for Freedom has no date other than the document's revision date:

https://www.exede.com/documents/master/bandwidth-usage-policy.pdf

For Unlimited Plans, it was Unlimited Plans acquired prior to February 13, 2018 - all of those just happened to be 150 GB offered on Viasat-1 (Viasat-2 hadn't gone live yet). Unlimited Data Policy identifies the plans and date in question:

https://www.exede.com/documents/master/unlimited-data-policy.pdf

Unlimited Platinum still gets 150Gb.


(Edited)
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Makes sense. You move to Viasat-2, pay us over $200/month, we will give 150GB of priority data.

Honestly, if they just raised prices on "Unlimited Classic" plans I think people would have been less upset versus changing how the plan works.
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Casual Observer

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True, long ago and far away I would have been much happier with a higher price on a half gallon of ice cream rather than paying the same for 1.5 quarts in a package that looks like a half gallon but the bottom appears a little higher and they no longer fill it to the top - least they could have done is added more air ;)
(Edited)
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johnny c

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Engineer a work around or change your plan, this company is managed by unethical persons lacking integrity who do not honor their commitments.


But if you do change your plan how long before they send another letter doing the same thing. They have shown their lack of commitment to their customers, and instead of sucking it up and doing the right thing they opted to screw over customers, regardless of longevity, loyalty to this company.


Forewarned is forarmmed, blatentally screw me once you won’t get the second opportunity.


Too bad I carried the banner for this company.


Live and learn.

They aren’t even honoring the median ploy.
(Edited)
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Casual Observer

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What would the right thing have been in this case? Not defending them or carrying their banner, just trying to identify actions that would have been acceptable to the "majority" of subscribers. They oversold anticipating a shift in usage to Viasat-2 way before the chickens hatched  - what's the solution? Randomly start terminating subscribers? Take an action that impacts the fewest number of subscribers? That's all I'm asking. I'm trying to come up with an alternative and trying to be objective despite not being impacted by this change.
(Edited)
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Raise prices. People accept it, cancel, or change plans.

People might pay for 150GB of priority data.
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Casual Observer

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Agreed actually. Raise prices and let the market take its toll. As I recall you got a bargain ;)
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J&J

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My 2 year price guarantee is up.  I would have accepted a 50% increase in price and thought nothing of it, double and I would have said... that's life and still paid it.  

johnny c is right, "They aren’t even honoring the median ploy.."

So I considered the annual cost of this crap service and decided a $2,000 investment for radios to get better service was worth it.  With a radio strapped to couple fencing T-stakes looking at it's mate on Loma Prieta mountain above San Jose, a simple point-to-point performance test was conducted by the nice people at Cruzio Internet of Santa Cruz (their fiber is there). The test was a total success.  Note all, when Ubiquity Networks  says their equipment has only a fraction of a millisecond of latency, they mean it.  The test results are HERE.
  
I almost forgot.. the price?  $76.00 a month, no data caps whatsoever.  My radios, so no equipment fees either.

https://www.ui.com/airfiber/airfiber5/
(Edited)
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That's great!
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johnny c

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The correct thing to do is manage your resources We are not back in the 60’s when everything was ibatch processing. We pride ourselves that we have real time decision advising even making software. Obviously you use this software in conjunction with seasoned professionals experienced in the appropriate field and make appropriate decisions.

Viasat obviously screwed the pooch, why ok V2 issues , but they knew they had antenna issues and still kept selling subscriptions, again real time systems monitoring resources vs capability if they had integrity and competence they would have shut down subscriptions., but they didn’t , somebody with integrity has to be in charge, obviously, either gross mismanagement. and/ or a lack of integrity to keep signing people up.

To descriminate amongst their customers and select certain plans and slow them down to where it is just about impossible to do the things that the plan was suppose to provide while certainly not arbitrary and definitely discriminatory was totally wrong and displays the inner thinking and management style if the biggest bang for the buck, Not ok F’d up so how do we fix this without discriminating.

It’s easy to target one sector of customers, not fair but really cares. Viasat should, but without ethics or integrity it’s quick fix, not a fair fix but they hold all the cards and if you don’t possess the moral compass to do the right thing then you don’t care about the contracts or the customers

What could they have done:

STOPPED signing up new customers, Reduced everyone’s speed or data by 10 or 15 %, but that would of required them to MANAAGE their resources more closely and they have already shown an inability in that area.

They targeted certain customers and put the weight on them to pay for their (Viasat ‘s) incompetence.

Remember just because you can doesn’t make it right.

But it does show a lack of ethics and integrity.
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Casual Observer

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The introduction of those plans is what led to this to begin with back in 2017.

There were alot of oohs and aahs when they were intro'd. Now there's lots of running an screaming - and then the raptors got loose.

My question back then was after years of being told there was insufficient capacity to offer Freedom to everyone where did that capacity suddenly come from to start offering 150GB and unlimited plans?

I'm not trying to antagonize you, johnnyc and am not debating the ethics/integrity - now that the pooch has been screwed what's the course of action to make it right. Do we just euthanize him or maybe seek behavioral rehab?  What's going to make you happy right now? Not what they could have done.

Restore everything to the way it was before January 15? Then simply raise prices and let supply and demand take its toll?

Or if the "majority" of users are now seeing better results does it justify what they did?

Regardless, Viasat's got some 'splaining to do for some of its subscriber base beyond the official response if they want it to go away.

I'm really just curious as to what those who are those most vocal see as Viasat's way out of the mess (we all know what our own exit strategies can be).
(Edited)
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I agree they gave away too much priority data. I questioned that too. Would have been better to start out with less and then you could give more. But then, people wouldn't give up 150GB Freedom plans for less priority data. And I think they wanted that to get more people on the video resolution downgrader.
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johnny c

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I don’t really care what they do my comments are concerning the lack of integrity and management Viasat execs have displayed and again since they control your modem they control your internet. What do they say, a leopard doesn’t change its spots.

Personally I’m not going to have to deal with them much longer. In about two months or so I’ll be on Rural band FIOS.

Remember this company only exists in the residential market because they are the only choice, Hughes net maybe a dsl.

That is their ace the hole, and because of this they have little to no competition and it reflects in their management style. If there were competition they would provide a more equitable solution.

Their attitude is iif you want to walk, good bye and good luck.
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Casual Observer

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That's what I figured, you just want to complain and there's nothing wrong with that. Based on what's happened you have that right. I simply don't embrace complaining, preferring solutions regardless of where they might come from. I don't have a good one for this, not that Viasat would take it if offered.

Good luck with your new provider. Many of us don't have that option.

Just to be clear, I encourage everyone to complain or even take action - just learn how to do it effectively. You may feel better venting here - but it will likley have little impact. go though the formal dispute resolution process outlined in your customer agreement or:

https://broadbandnow.com/guides/how-to-file-fcc-ftc-internet-complaint 

(Edited)
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Jab

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Mark Dankberg, Chairman and CEO ViaSat, Inc., on April 21, 2010, was giving testimony on "Hearing on the National Broadband Plan: Deploying Quality Broadband Services to the Last Mile," he indicated,

"We know from experience that today’s broadband users do not choose a satellite service if they have a terrestrial broadband alternative; satellite today is widely viewed as a service of last resort. We intend to fundamentally change that perception of satellite broadband with the launch of ViaSat-1 next year, by making it a compelling value proposition."
===

Jun 11, 2018 “We’re a much better answer to unlimited than the cellular guys are, for sure.” he said, explaining that ViaSat is more like a cable modem in a home, supporting things like Netflix on connected TVs and iPads, which under a cellular model is hard to do on something other than a cell phone.

May 24, 2018 At the close of the fourth quarter of fiscal year 2018, there were 635 commercial aircraft in service equipped with Viasat's IFC system. Viasat expects to significantly ramp IFC installations in fiscal year 2019, and currently has 1,590 aircraft either in service or under contract.
====

Oct 17 2011 - ViaSat-1's launch may be good news for satellite companies who can improve ROI with added users, but the end result for most customers may not even be noticeable. In other words, satellite broadband will continue to be the Rodney Dangerfield of broadband: expensive, relatively slow, and choked by low daily usage caps.
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johnny c

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I am not just complaining, I hope I am pointing out the Viasat is a company that will do what it wants when it wants and they fear no consequences. The continued signing up of customers when they could not provide the services to those that were already under contract.  That isn't just a complaint it is a fact.

Now what does that tell you about the integrity of management. 

If you can't comprehend that then i can do little more than point it out.

But be warned that they are in control and getting away with this, which now gives them another tool for them to use as they see fit, regardless of fairness, ethics etc. 

So when the next issue comes up get ready.

If they would have even said we are reducing your data by 25 Gig and your speed by 10 Mbps, resulting in 125 silver at 15 Mbps, as i stated in a much earlier thread, or give everybody 5 Mbps. around the clock these would have been attempts to reduce usage and mitigate the wonderful 150 25 impact.

But a staff Einstein proposed a ploy of slowing it down (to barley usable)and if you don't like it change the plan or goodbye.   They are such a great transparent company.  By the way forget their recent term Median, they aren't coming close.

As to when they offered the plan where would they possibly come up with all this data, I really didn't know i was using plenty of data after midnight like many others and they were or did change the free zone so they have numbers not me so it really wasn't something i contemplated, they got all the numbers not me.

OK, enough you appear intelligent enough to extrapolate all the rest that would follow.

My suggestion is don't sign up for anything requiring a contract commitment, you'll be held to your requirement but they will change their piece as the deem fit.
(Don't think that the you can leave portion without penalty will apply in the future, they want to retain who they can but if it is between staying on the 150 they'd rather see you go.)

I stated on many of my posts that while i had the 150, i never used more than 93G in any month, waste not want not, more available for my fellow users.

But the 93 or 75 or whatever i used that month was relatively quality internet usage. Pages loaded well, banking, occasional U tube at 480 and minimal buffering.

Sometimes even when you do the right thing you are still rewarded by Viasat.

The rural Broadband initiative was initiated so that families could have internet  regardless of their location.  

I can survive the next couple of months even with this pitiful service, but i have a light at the end of the tunnel.  So any other decision they make will most likely not affect me, i'm just pointing out that those that get a new contract to go to V2, insure you have no other option because what you are promised and what is specified in your contract may not be what you get 6 months from now.

If they did it once they'll do it again. (a leopard doesn't change its spots)

For warned is for armed.

All the best.

Happy surfing.

I can say or do no more on this issue to support my satellite brethren.

I'm done with this thread but feel free to comment.
(Edited)
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OK, I will.

I fully comprehend what you're saying. In fact, I agree with much of it.

Now try to comprehend what I'm asking you. You wake up tomorrow in charge of Viasat... what do you do to fix it and make it right?

Anybody?
(Edited)
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You could start by giving people at least some priority data. Then put in a light night free zone for "unlimited" and Freedom plans.

This would at least give impacted customers better speeds at times.
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Jab

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Chances are, commercial contracts have specific bandwidth details, which means these terms will be met. Imho, robbing Peter to pay Paul eliminated a slice of Peter's bandwidth, and I rather suspect those consumers affected got acclimatized to primetime habits.  So, total beam bandwidth was reduced in a beam.

Knowing options available for CISCO's traffic shaping program are required, and knowing consumer bandwidth habits are also required.  Marketing dept did not evaluate, but those with EE/etc backgrounds, a mathematical "solution."

Apparently, in some beams, taking a bandwidth slice away required a heavy handed traffic shaping.  Some years ago, on some beams, they took a slice away, and speeds dropped, when IFC came about.  VS-3 will be the only means to alleviate this issue.
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fmj77

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Jab, it didn't really affect my primetime habits since I've learned over the years not to do any "heavy lifting" during those hours. It has, however, affected me when my service becomes agonizingly slow at 1PM because of this ridiculous throttling Viasat is doing. Keep in my mind also that I have never gone over my priority data in the years I've been with Wildblue/Exede/Viasat.
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Casual Observer

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Folks aren't going to wait around VS-3. While I agree with much of your assessment, let me rephrase the question - what do you do to fix it, make it right and offer some immediate or short term relief to the aggrieved?
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Casual Observer

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My thoughts are more in line with VeteranSatUser's - provide a full explanation for the change and why it's necessary. 150GB plans are unsustainable, drop the priority data drastically, give some free zone ... in other words ensure Liberty is an option for those not wanting to switch to Viasat-2 and re-up for 2 years. Some apparently aren't even being given the Liberty option.
(Edited)
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Correct. Liberty isn't an option for me, either with the NRTC or Viasat. I need to move to Hughesnet to get any semblance of a free zone, and they just offer "bonus bytes". But at least with them I could get 100GB of priority data to use, and turn off the video resolution downgrader.
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Jab

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Eric said,

"It's my life and I'll do what I want
It's my mind and I'll think like I want"

Once a company's thinking has shifted to a new IFC frontier, some of their previous inspirations tend to be skeletons in the closet, which means having doubts about a course change tends to be stickily forbidden by legal department.

Consequences were considered from the investors perspective.  But, were their programmers in sync with the brass's decision is an unknown.  For instance, the VZW data plan I'm on allows congestion management to stomp on my britches, first....but not intentional throttling 24x7.  A draconian approach seems to be in conflict with modus operandi of company's CEO.

So, either a draconian decision was made, or IT has fumbled the programming pooch. Hence, the latter twitching the dials is the only means for relief, if the left hand was made aware of what the right hand did.
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And Jab, once again says nothing that everybody doesn't know - so your solution is let the programmers tinker. Fare enough, it's an answer at least.

FWIW, that approach was fairly common early in my career and we could get away with it back then and were generally the best prepared to correct issues - programmers today are pretty much process bound and don't really get to make unilateral changes on their own - even something as easy as a simple text change goes through an approval process today. It's one of the reasons I retired earlier than anticipated - even simple things go through change review boards where folks who can't program their way out of a wet paper bag decide and come up with "specs" that programmers are simply expected to follow, never question and provide levels of effort required for planning purposes.  

Looking at the general policy from a programming perspective it's exactly what I would expect to happen with 24/7 prioritization in effect for those affected plans.  

What I'm really asking you and others is what you'd do to correct the situation now if you had the chance, not who's to blame and not whether it would be forbidden?

WWJD - What Would Jab Do? It's a hypothetical question and doesn't require blaming anyone nor does it require another autopsy. The pateint has already been diseected enough and is barely recognizable.

Assume you just screwed over some 43,000 subscribers who acquired Unlimited Plans prior to February 13, 2019 (those are real numbers gleaned from a quarterly financial call and no number available on Freedom sucbs)  - how you gonna keep em down on the farm? Don't want to answer? Don't play the game. 

FWIW, the policy change allows Viasat to stomp on those plans first and mentions nothing about throttling. 
(Edited)
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J&J

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 a leopard doesn’t change its spots. 
True,  and they do end up in cages with heavy bars. 
(Edited)
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Jab

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@CO

I'm aware of corp behavior...and how programming changes are made in accounting department.  I'm also aware of how squirrels cover their tails, and that sometimes, the left hand is not in sync with the right hand.

With a GM sized company, board members are generally clueless about assembly line matters. A recent political example, "Government shutdown 2019: Trump says grocery stores will help," shows someone out of sync with today's reality.

Bottom line is, if this was a draconian decision, then the mice are following the gameplan.  Considering this CEO's remarks over the years, I find this draconian action opposed to his beliefs.  And, I do know there have been programming errors...recent example was implementation of video saver option being turned on for NRTC users.  As stated, VZW's policies suggest different traffic policies can coexist.

I rather suspect CISCO's manual is not a piece of cake, and requires diligent thinking.

Writing a simple letter to the CEO...one paragraph in 14 pt font...stating essential facts on this change might make a difference.  I have no idea about Denver's intercourse with Carlsbad.  I have previously communicated with one person at corp level who would have weekly/daily contact with CEO, but I will not press this issue upon him.
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Jab

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@johnny c....a leopard doesn’t change its spots.

But, the grasshopper, another matter: The Locust Mystery


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Gwen

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I like to think of myself as a monkey eating lion , Specially while ago when i was eating cream cheese cake frosting for dinner
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Gwen! How is the wireless working for you?

I am in your neck of the woods right now BTW. Hanging out around Memphis. It should be warmer down here!
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Gwen

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Its great : ) how you liking the cold down here? its like 40 or so atm not to bad  , be careful in memphis , i havent been there in awhile not since i was at the zoo (120  or so miles )  in years , i wanna go back though , speeds are great , i been watching youtube nonstop in 360-720 auto play keeps turning itself up ( i keep it in 240 generally) no buffering and no slowing down if i was still on viasat at or around 2-3 pm the net would become unuseable for me , but even with 2 bars i can turn it up to 1080 if i wanna with no buffering , my house seems to be the place to hang out atm , 2 of my cousins and theyre wives are spending the night , not sure why , but my house has always been the gathering point for half the community it seems lol 
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Come on over to Memphis. I don't go downtown. But I know where Gus Fried Chicken and Interstate BBQ is!
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BTW, I have started to test my wireless. Not sure how it will hold up over time, but if I knock out a couple good months I will cancel Viasat.

Been using their service since 2006. Shame they had to make policy changes to drive away customers.
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Jab

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@Gwen

One might consider Chrome for Youtube...an user from Hawaii found Chrome works better at 1.1Mbps speeds with 480p in this post.
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Gwen

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I been streaming national geographic most of the day ( Since 2 33 pm ) when i got inside from my jogging to the pond and back , Im getting almost a steady two bars of signal and i been looking into antennas to get see if i can get it to atleast 3 bars would be nice , i hope yours works out good for you also , If i was closer id drive down to memphis and we could get sum fried chicken , i havent ate dinner yet unless you count a can of vienna sausage lol 
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Gwen

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@jab , your right , i use chrome its great , i just have a habbit from my viasat days to watch videos in 240 to save data and prevent buffering lol i keep forgetting i have new net now 
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Gwen. I think you are AT&T? I have Verizon and already installed an external antenna. Makes a 2 bar difference I have found.

Meet you in Cornith for breakfast.
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Jab

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@Gwen...do consider that cite above of Michael McDowell...might be an antenna solution, if 40 inches cable length is enough.  Do insert the connector carefully...TS9 connectors are not based upon an industry standard.  Article suggests this MIMO antenna should work for your Nighthawk.

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Gwen

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@michael thank you ill check it out @jab  about to check it out now thanks , btw my winrar somehow self updated to the latest version i just woke up and it was updated , checked the update date and it was yesterday , is that normal ?
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Jab

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winrar is something I don't use...many programs will attempt to update unless "tamed."  I don't know if "winrar" is a generic term...apparently, it was bundled with Windows, but is also a stand alone program...so I don't know what is being mentioned.  Myself, I buy a larger harddrive, and don't compress files/etc.

If using Windows, look thru System Configuration tool... be careful if items are unchecked.  I've knocked out a number of items from running.
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Gwen

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thanks i just wanna make sure it wasnt some virus etc that could have caused it , i ran a scan on the folder ( Avast  scanner) and it come back clean 
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Jab

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@Gwen

I'm not aware of winrar topic, but:Users advised to update WinRAR as soon as possible.

I'll have to do some digging around, but article is suggesting "WinRAR devs released WinRAR 5.70 Beta 1 on January 28 to address this vulnerability --tracked under the CVE-2018-20250, CVE-2018-20251, CVE-2018-20252, and CVE-2018-20253 identifiers."

So, I can't say if this is a Microsoft update, or something end users must fetch.  Later today, I'll scratch around on Windows side.
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Jab

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I just did a Windows 7 update, and have not found any mention of winrar.  Article notes, "Home users should take care not to open any ACE archives they receive via email unless they've updated WinRAR first."  So, if you don't use "ACE," nothing bad can happen.




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Jab

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The company that made winrar indicates UNACEV2.DLL is the cause of this issue.  Another site indicates this file can be found here

C:\Program Files\WinRAR\Formats

This program, and this file is not located on my Win7 computer.  Again, this issue only pertains to those who use "ACE archives."

I have no idea how this program ended up on your computer.
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Gwen

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Thanks i downloaded it back last year to open archived/zipped files i downloaded from nexxus , some skyrim mods , i was just curious how it auto updated itself since i watch most things like that pretty closely and try to make it where everything that wants to update ask me first and i always turn off auto updates so when it auto updated got a bit nervous lol 
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Jab

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Gwen...if you look thru the menus found in  System Configuration tool..., any startup program can be shut down.
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Gwen

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Jab

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@Gwen

I assume Google evaluates those apps/etc....I use four browswers, and with Waterfox, snipping pics can be done via right-clicking on a page, and select "View Page Info."

This extension makes it easier to snip pics than method I use in Waterfox...I just tested it.  It seems OK.

On a different topic, I'd like to be able to "snip" out this quick vid.
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Jab

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@Gwen

Footnote on that extension:

Permissions
  • Read your browsing history
  • Manage your downloads
Allow this extension to read and change all your data on websites you visit:
================

So, in effect, this creator is making bucks off of your data, as many others are too.

I de-installed it in Chrome, and installed it in Viasat's web browser, which is used lightly for specific surfing.  I use Opera for one gmail account, and one forum...Chrome for another gmail account and watching 720/1080 videos (Chrome has video decode if your video card supports it)...and Waterfox for general surfing.
(Edited)
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Gwen

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@jab thanks i just tried it , it seemed to work great but it only got the thumbnails instead of the actual images in the links , i didnt see anywhere in the settings to change this , any good mass pic downloaders you would recommend ?
(Edited)
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J&J

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Gwen

Not exactly sure what you have in mind but "crawler" will grab every picture off an entire website.  I was searching for something at a site that I knew was a picture and it got it eventually, along with every other picture.  It puts every picture one after an other, vertically.  You just right-click one you want and do a "save image as..." to store full size pictures.
https://chrome.google.com/webstore/detail/crawler/pdhedahnmicgeobhejclpbogemgkfpdo

(Edited)
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Jab

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@Gwen

On eBay, I've not figured a way to grab larger pics, but on most other sites using FireFox/Waterfox, there is a manual way of doing it if page pics are shown.  Right click, View Page Info

Extension you cited is limited, but all programs have +/- features.  That said, I found when bringing up a real estate listing, initially, it did not show all of the pictures.  But, if I clicked the right arrow on picture so all pics were seen, then if I opened the extension you found, all pics would be displayed for download.  So, when you goto a page, do you scroll down the page first, and then open up that program?

Sometimes, I use Windows snipping tool, which came out in Win7's higher end versions.
.

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Gwen

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@ j thank you ill check it out @  jab thanks i did try that to scroll down all pics on page but still only got thumbnails with it , i seen others was complaining about only getting thumbnails also in the reviews for imageye , ill check out what he linked also found another program called Httrack looks pretty good , havent tested it out tho yet 
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VeteranSatUser, Champion

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You missed breakfast Gwen!

Looks like I got out of town in time. I hear you guys got nasty storms today. Hope you and your family are alright.
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Gwen

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@vet I woke up at 3 and ate a 79 cent walmart pizza for breakfast lol breakfast of champions and a couple fig neutons, storms ?  it was snowing around 9 pm all i seen here im glad thats all we got , just hopped on youtube and watching some nasa videos atm hoping it warms up soon , supposed to be in the high 60s next week , cant wait for spring , gotta buy a huge bug zapper though soon 
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Jab

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@Gwen

How to Download All Images on a Web Page at Once
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Gwen

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@jab thank you im reading it now 
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Jab

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@Gwen

That Chrome extension is without data gathering by someone...it appears to be the same program that you mentioned...but this one cited in article is open source.

Do note, "This extension can't always extract the full-resolution images that open when you click a photo (e.g. in Facebook albums). That's because the page doesn't directly link to the image, but uses a script.

If you need that kind of functionality, there are other extensions that can be useful like Hover Zoom, even if you can't mass download images with it."

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Jab

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@Gwen...Hover Zoom is spyware....I removed it, but if put on a browser seldom used...might work.
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Oliver

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Oneweb will be up with 450 sats working before VS-3 is even launched.
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VeteranSatUser, Champion

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Not sure about that. That would be in less than 2 years.
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SonyaA

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As with MANY here once they have any type of competition Viasat loses out. Only think keeping them in biz is those that have no other options (which is changing fast) and those that are mislead into thinking this type of internet is better then their dsl cause they are promising real fast speeds. I have been seeing banners all around here on back roads saying they are promising 100mbps speeds OH and the up to part can not be read unless you get out of your car and walk up to the sign 
 
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Christine Conrad, Champion

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I was on the Freedom 150 GB 12 Mbps plan since it became available in my area. It worked great, never had speeds slower than 8 Mbps, even during the evening hours. There are three people in our house, but we never used more than 90 GB in a month.

After receiving that email on policy change, it confirmed to me that something had changed. In the week before receiving that email, our speeds had dropped to less than 3 Mbps, and during the evenings, down below 1 Mbps, even though we had used less than 20 GB of out 150. After talking about our choices with my husband, we decided to switch our plan to the Liberty 50 GB 12 Mbps being offered, price was the same, and immediately after the change on line, speeds jumped to between 8 Mbps to 19 Mbps, depending on the time of day. We are very happy with the Liberty plan, and realize that if we slip into he Pass mode, that our speeds will be slower. 

I am not on the bandwagon of complaining and making a big deal out of the plan changes. I believe that Viasat is making a good faith effort to satisfy most of it's customers. Not everyone will agree, but those plans with 150 GB were really out of line with what the capacity of VS1 could handle.

That is my opinion, you are entitled to yours. Life isn't always all rosy and sometimes we have to face new challenges.
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Casual Observer

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Welcome back to you too, Christine - it's looking like old home week. 

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