Archived and Closed
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Since early February we have been having issues with the Exede/Wildblue email configuration page. In late April we experienced a complete breakdown in our capability to configure email clients (Thunderbird and Outlook) to work with the Viasat servers. We receive a message "Configuration could not be verified--is the user name or password wrong" with Thunderbird and "Log onto incoming mail server (POP3): Outlook cannot connect to your incoming (POP3) e-mail server. If you continue to receive this message, contact your server administrator or Internet service provider (ISP)" with Outlook. We have been through 8 hours of remote operation with the Exede Experts beginning on April 26. Each time the "Experts" have promised a resolution in 24 to 48 hours. No resolution has ever been produced. Has anyone else encountered similar problems. The customer care system (chat, phone, email) has proven to be extremely ineffective in dealing with the problem. We have submitted dozens of tickets, participated in nearly as many chats and uncounted phone sessions. Exede Diana began looking into over a month ago. She reported back 10 days ago that she had finally identified an engineer that acknowledged the Premier Escalation team is aware of the problem. I heard her say it would be resolved in 3 days or less. She says no, be patient, they are only working on it. Is 4 months to long to wait.