Email account wrongly suspended AGAIN!!

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  • Updated 2 years ago
I have called three times about my email account being wrongly suspended. On the last call I was told that I would be contacted on 1/4/16 and advised what progress is being made on correcting the issue. Not surprisingly, I was not contacted and now my account is suspended once again. What ever happened to customer service??
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Mary

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  • Beyond frustrated!!

Posted 2 years ago

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LorrieL, Champion

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The same thing happened to me twice about 5-8 weeks ago.  Both times I suddenly lost the web page I was viewing and instead saw an online notice saying my account was suspended, although I knew there was no reason there should be any problem with my account.

I called exede both times and they fixed the problem, saying it was some kind of glitch on their end.

I am in beam 329 (central virginia)--is this anywhere near where you live Mary?
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Mary

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I live in northwest Ohio so not really close.