the mac address is on the modem, your account number can be found if you go into my.exede.com, then manage my account. Or you can send an email from a different account to email@example.com, include your mac address and a phone number associated with your account.
Hello Desmond, currently we are in the mist of some email migrations, due to the transitions there may be some log in issues that have occurred. You have the option of either calling Customer Care at 1-855-463-9333 or you can send us your account and contact info to firstname.lastname@example.org, we would be more than happy to review your account and assist. Thank you