I had to upgrade to a new router over a year ago. A tech came to my house and put in a new router. Since then, I have been billed for both routers. I didn't notice that until my credit card company changed my number. I called Viasat and spent over an hour on the phone with them (mostly listening to music) and they apologized saying they saw in their system the old inactive router was removed and acknowledged it was their fault. They said they would issue a full refund for the inactive router they were still billing on. They refused to provide any direct contact information if it wasn't resolved. I'm still dealing with overbilling two months later. They told me they are headquartered in Mexico and there is no local office. They provided me the name of the business in Nevada they outsource to and told me to Google their website for more information. There is no website or local phone, which I told them. I'm still being double billed and cannot cancel my service because they are the only provider. Any suggestions?