EBFZ not working

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  • Updated 3 years ago
  • Solved
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When I wake up in the morning before leaving, I'll do app updates for my phone or iPad. I do them around 7:15am and when I hit download the download loads very slowly; this meaning the free zone isn't on and I'm in my DAP status. Rebooting the modem works sometimes, but it didn't work this morning. Thanks.
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Austin Spiller

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Posted 3 years ago

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Exede Kimberly

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Hello Austin, slowed speeds during the EBFZ can happen from time to time but isn't necessarily an indication that it's not kicking in properly. If you experience slowed speeds during these hours again, please make sure to give us a call asap so we can take a look to be sure. Our diagnostics systems are set up differently at this time so we can address any issues that may pop up. Thank you.
(Edited)
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Austin Spiller

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Ok, i ran a speed test and got 20mbps down but downloads, videos, etc were loading at 500kbps (DAP download speed) however Web pages remained at full speed
(Edited)
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Austin Spiller

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Exede Kimberly, my free zone still fails to be on at 7am.  I'm not certain if it even turns on as I am not awake from 3am-6am

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