EasyCare price increase

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  • Updated 2 months ago
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Just got an email from Viasat stating that EasyCare is going up to $8.99 per month. What do you all think? Is it still worth it? I still don't understand why Viasat charges a $10/month lease fee on the modem when you have to pay extra for EasyCare.
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fmj77

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Posted 2 months ago

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Jim16

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Here you go.... simple.


"EasyCare is an optional subscription and not required in order to receive Viasat’s Internet service. If you no longer wish to receive EasyCare, you may cancel EasyCare at any time without cost to you. You can cancel your EasyCare plan by logging into your account and navigating to Your Plan section, then to EasyCare."
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Stephen Rice, Champion

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I don't agree with the concept of Easy Care. If you are leasing equipment, then Viasat should be responsible for it.


Regardless, if I ever do need a tech to come out, I will sign up for Easy Care in a heart beat.
(Edited)
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fmj77

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Well, considering that the price of a service call is cheaper than 1 year of EasyCare I'll be cancelling.
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Bev, Champion

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Unless service call prices are going up as well, in which case, makes sense.
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James Besser

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wanna jump in here about easy care, if like me that pays for it 12 months out of the year. and oh oh some one thats has not had it then turns around get it. then when the the stuff is fixed drops easy care agin thats not right why should they get free ride
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Bradley

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Not really a free ride if they pay a month or two. Cheaper, yes. That would be the smart way of doing it with a little hassle.
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James Besser

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It is a free ride do lot of people have the $95.00 too kick out one might have a bad month money wise. It's called cover your rear
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VeteranSatUser, Champion

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Easycare is simply insurance. They are making money off it. When the service call costs are increasing compared to the revenue generated from Easycare and margins are shrinking, raise the price.
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Andy Schack

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My personal opinion....after all, I AM a paying Viasat customer....... is that this is NOT a smart move on Viasat's part. A 50% hike is extreme to say the least. If the idea is to raise revenue, I predict it will fail miserably because so many people will cancel it that in the end, actual net revenue will actually decrease.

Also, not only is Easy Care being jacked up by 50%, you no longer get a FREE dish-relocate....even WITH Easy Care it will set you back $95. 

I am NOT impressed. 

Andy 
(Edited)
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VeteranSatUser, Champion

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Yep. I agree to save the money. Or just raise the lease fee a few dollars/month for everyone, and throw in one free relocate and two service calls per 24 month period.
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stan crawford

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Back when I first started with last night I have the opportunity to speak with a level 5 technician and was told that this was coming
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stan crawford

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Sorry voice o txt messed up ment when signed vs
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Russtytrucker

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I cancelled easycare, not worth 9 bucks a month.  
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TheCatWillStrike

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Yup, and I have done the same. Definitely not worth making them more rich
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VeteranSatUser, Champion

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Andy. You have a lot of topics to share at your upcoming meeting. And a longer flight having to go all the way to the left coast.
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J&J

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I'll go in your place.  I'm already in California.  Do I play the role of customer advocate or toot the horns and tell them they're awesome?  Remember, I'm a double-edged sword... I can go either way.  
 

 
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Stephen Rice, Champion

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Jello Gelatin is nasty. The pudding is okay though.
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VeteranSatUser, Champion

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They say things have been going this year, not sure you will miss anything Andy.
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Andy Schack

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Actually I'll miss quite a bit. The new Council members will be there AND there will be a vote for one of the current members to continue for the next term. (this is a hand-off meeting) Most of the current members have told me they want ME to be the one to continue ......I do a LOT of stuff behind the scenes that you guys aren't privy to. Going to be kind of strange to vote for someone who isn't there. 

But, like I said, family comes first. That's why my Wife and I didn't go on the last two incentive trips, even the one to Tahiti.....couldn't take our kids. 

Andy
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VeteranSatUser, Champion

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I was being a bit sarcastic. I meant to say the way things have been going. My point is I am not sure how much listening Viasat is doing to people that use their system daily.
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TheCatWillStrike

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Oh, $5.99 a month isn't enough for them? Nor is there $9.99 monthly lease fee? They now feel the need to increase it to $8.99. I hope someday viasat can burn to the ground. That's bull!!! Don't they charge enough for their internet plans??? They just want more money from all of us plain and simple. Anyway they can get it. The corporate greed at its best. It's easier to set $8.99 a month aside incase anything major goes wrong.
(Edited)
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GabeU, Champion

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Of course the Easy Care option is about profit.  

The expense of the service itself, OTOH, is justified.  Satellite internet is the most expensive type of consumer internet service, per capita, to provide.  It's not cheap for them to provide, so it's not cheap for people to buy. 
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Jab

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RE: "The expense of the service itself"

If no warranty exists on a new install, this is what Scrooge would practice.

Before ViaSat bought Wildblue (Viasat made WB's equipment), there was a warranty period on new installs.

But, if this is true,

"Disclaimer - VIASAT PROVIDES THE EQUIPMENT AS IS, AND MAKES NO WARRANTY, EITHER EXPRESSED OR IMPLIED, REGARDING THE EQUIPMENT."

it shows Chicken little behavior.  Viasat does recycle their equipment, which means a "new install" could come with used equipment.

Viasat had equipment failures with Wildblue customers (TRIAs and power bricks).  Myself, I have not had an issue with Viasat's second generation equipment, but I would suspect there would be some production line failures.



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Steve Frederick, Champion

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Jab, first of all, new installations do have a 90 warranty period. That has always been the case. Also, while they may say there is no warranty on equipment, Viasat does replace faulty or failed modems and Trias without charge, except that the subscriber must pay the cost of a service call, typically $95.00 unless they have the Easy Care.

I have had my modem replaced in years past, at no charge.
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GabeU, Champion

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Jab, 

By "the expense of the service itself" I was referring to ViaSat's internet service, not EasyCare, nor any warranty status.  I thought the explanation for my statement demonstrated that I was speaking of the internet service.  

The person asked, "Don't they charge enough for their internet plans?"  
(Edited)
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Jab

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RE: " new installations do have a 90 warranty period. That has always been the case."

Legal fine print is "in  its  sole  discretion."

Defective Equipment -  Provided that you are in compliance with all terms and conditions of this Agreement, while you receive Internet Service under this Agreement, Viasat will,  at  no  additional  charge to  you, replace  Equipment you lease  from Viasat that Viasat,  in  its  sole  discretion,  determines  to  be  defective  (“Defective Equipment”).

Since 2005, I have paid nothing for several service calls via COOP....two WB TRIAs replaced, and one re-point.  Second generation Viasat equipment has not failed in some six plus years, but I think cable was replaced after SB2 install was done
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Jab

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RE: "Now they're just hoping folks won't read the updated terms"

"Disclaimer - VIASAT PROVIDES THE EQUIPMENT AS IS, AND MAKES NO WARRANTY, EITHER EXPRESSED OR IMPLIED, REGARDING THE EQUIPMENT."

But, is there an exception?

"Viasat warrants that your Voice Equipment is new, or equivalent to new in accordance with industry-standard practices, and is free from defects in material and workmanship  for  a  period  equal  to your Voice Service  term  or  365  days  from  the  date  you  receive  your Voice Equipment, whichever is less (the “Limited  Warranty Period”). This limited warranty does not cover damage or affected operation of covered equipment resulting from external causes, including without limitation,
accidents, acts of God, abuse, vandalism, misuse, problems with electrical power, servicing not authorized by Viasat"

Apparently, Viasat does not proved a warranty any more...." does not cover damage or affected operation of covered equipment resulting from external causes...."

If it breaks, its due to "external causes," always


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J&J

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A person "owns" the standalone ViaSat Voice unit after 6 months.  After 6 months it does not ever need to be returned.
 
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johnny c

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I think Directv has kept their maintenance program the same for ever..  And I've had issues with receivers, in the old days they would just send you new one, hook it up yourself and continue to march, much like a new Visat Modem.  Now they, Directv, want to send someone out for anything.  But the price has remained the same.

Now if they are raising the wages of installers a few bucks, you know inflation etc. COLA then i put it under that's life, costs get past on to the consumer, customer, you and me.

So while i am not happy to have  my monthly cost go up,     i will stay with the program, but i have extended warranties on appliances etc. and to date it has (unfortunately) paid off.  
(Edited)
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GabeU, Champion

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I've had DirecTV out to my home four times, with the last three for the same issue and the former to move the dish the spring after it was installed due to trees being in the way.   I've never been charged for a service call by them.  

I had my ISP come out to change out my radio one time, as well, and wasn't charged for that.  

Unfortunately, I have to call DirecTV soon to replace my receiver, as my movie channels are acting funny.  The screen will all of a sudden pixelate, then it will stay that way (locked) for about a minute or two, then it will play fine again.  But, if you rewind it to that spot again and play it through, it just skips the spot where the pixelizing happened, as if it was never there.  If you're watching something on the DVR that you've previously recorded, you'll see it happen.  All of a sudden it will just go from minute 18 to minute 20, or something like that, completely omitting the two minutes in between.  It's doing it on about half the movies, and on all movie channels that I get.   A definite receiver issue, but I wonder if they're going to charge me this time.  I'm not in a contract, so I doubt it.  
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Steve Frederick, Champion

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Two years ago I had a problem with my Directv DVR, and called customer service. They sent me a replacement DVR, it was a refurbished one, at no charge, however I did have to pay for shipping. They didn't need to send a service tech out since it was a simple swap out of the DVR.
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GabeU, Champion

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A simple swap out is what I'm hoping they do with this.  I don't need a tech to come out and do that for me, but from my own past experience it wouldn't at all surprise me if the do just that.  :(