Early termination fee

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  • Idea
  • Updated 4 months ago
  • Not Planned
Moving and early termination fees
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Tonia

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Posted 4 months ago

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privatejordy

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It used to be that once you've signed up with Exede you are on a 24 month agreement with a termination fee of $15/month for each month remaining on the agreement.  I'm clueless on the moving part as I am not sure if you're asking about moving the service, or canceling service because you're moving.
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Brian, Champion

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I think the only meaningful answer to the question is “yes.”
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Tonia

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Idea for early termination fee. We are moving from our home and into the city. Viasat refuses to waive the last 6 months of termination fees. I understand the whole 24 mo contract thing but all other providers understand and waived termination fees. So here's what's going to happen... The router and "eye" will be sent back to viasat,the satellite dish and the 125' of cable they spent 3-4 hrs installing and trenching is going to be pulled out of the ground and into the dumpster. All because they didn't want to waive $90.00. Viasat is basically all you can get in this area so the new owner can have Viasat come back out and do it all over again.
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Tonia

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Yeah but it's free to have Viasat install a new one! For the customer anyway.....
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Jim16

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Why should Viasat wave your last 6 months?  Because you are so special?
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Tonia

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Not because I'm special,but because I moved into down town and they won't even allow a satellite dish on a 4 story building. Not asking for royal treatment but ,at least understand the circumstances.
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Jim16

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Shouldn't you be mad with the 4 story building that won't allow you to have your Viasat?  I think you're ticked off at the wrong people. 
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Tonia

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Why would I even want Viasat when I can get high speed cable for half the price,tripple the speed and NO contract? Not even sure Viasat could a line if site with the buildings around me.
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Andy Schack

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Tonia, I'm sorry but YOU made the choice to get Viasat which came with the 24 mon agreement and YOU are the one moving. All you are doing by showing your tail and pulling up the coax and pole is making it THAT much harder on the next installer who has NOTHING to do with Viasat except that he does installation work. In my humble opinion,, you are being a jerk. 

Andy
(Edited)
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Tonia

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That's kinda my point is to make Viasat PAY to have the satellite reinstalled. Way cheaper if Viasat would have just waived the termination fee. Dish Network and Direct TV has always waived the fee for me for a valid reason. Btw I have moved 5 times and this is the first company that will NOT work with me. Yes I'm being a jerk just like Viasat was with me on the phone.
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Jim16

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At least you know you're a jerk. That's progress.
(Edited)
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Andy Schack

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Tonia, the installer gets paid a flat fee....doesn't matter if it takes him 1 hr or 6 hrs. All you did was make sure that some poor guy gets home a lot later than he normally would have. You didn't do ANYTHING to Viasat as a company, only to some individual who has done NOTHING to you. 

Incidentally, you were on VS1 which has a sw view, a new install will be pointed at VS2 which has a se view so there is a VERY good chance that all your spite is for nothing. 

If you sign a 2 yr contract and you KNOW you probably aren't going to fulfill it then that is all I need to know about your character. 

Andy
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privatejordy

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I'm a bit curious because Tonia stated, "but all other providers understand and waived termination fees". Who were the other providers and what did they provide?
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Tonia

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Dish Network and Direct TV have always worked with me on termination fees.
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Stephen Rice, Champion

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So you make it a habit of not honoring your commitments?
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Jim16

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Because she's a jerk. That makes it o.k.
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Andy Schack

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I sell and install both Dish and DTV and have rarely heard of them not charging a term fee. They both offer a Mover's Program and will move the system for free. 

Andy
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Tres Bien

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Tonia, if I am the new owner then I very much appreciate that you will have removed all of that satellite-related garbage from the property.  You will have saved me the expense.


Pay no attention to the ViaSat apologists that prowl these waters like sharks on the hunt.
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GabeU, Champion

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The ETF is valid.  It's business, not personal.    
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Tonia

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Credit card on file has expired,bummer.
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Stephen Rice, Champion

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Having good credit makes it possible for me to have a low mortgage payment.

If a person wants to have a 620 credit score and pay $1,200 a month for a two bedroom apartment that's their choice.
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J&J

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Ivan Bludnik....

You do use the word "some".....  a lot.  You assume too little.  MOST people out there depend on good credit because they work for a living and good credit means they can live in a nice house before their kids graduate from high school.  It beats living in the absolute poorest of conditions so they can save to buy a house someday they may not need once the kids are gone to live on their own.
 
The real world awaits you, you just have to find it to live in it.
 
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Ivan Bludnik

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Mr. Rice:
"Having good credit makes it possible for me to have a low mortgage payment. "
Again, you seem to think everyone has to live by your rules.
I have no mortgage. I paid cash for my property valued at more than a million dollars.
I also pay cash for my expensive cars and other toys.
I have never borrowed money.
Russian mafia? Maybe, maybe not.
(Edited)
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Chaim Isaac Lipschitz

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Mazel Tov.
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Stephen Rice, Champion

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You are throwing money away if you don't invest.
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Stephen Rice, Champion

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Tonia said: Yes I'm being a jerk just like Viasat was with me on the phone.

Some people really are jerks.
(Edited)
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Stephen Rice, Champion

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This reminds me of one of the cars I saw last time I went car shopping. It was a fairly new car that had been reposesed. The previous owner trashed the interior before it was reposesed.


Basically they couldn't afford the payments so they decided to get even by trashing something they didn't own. It boggles my mind how people can be so irresponsible.
(Edited)
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privatejordy

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Moves a lot. Hmmm
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Tonia

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Ok let's get some facts straight here. Yes I move a lot,to the tune of 6 times in the last 20 years. We build a home and sell every 2-4 years. We live in them for at least 2 years to avoid capital gains and do it all over again. You will never get anywhere in life if you don't fight these billion dollar companies. $90 isn't much you say,but multiply that over the years and it really adds up. This will probably be my final home and will have NO contract cable HIGH speed CABLE internet! For inquiring minds,I chose the high road and left the dish and cable. Might change my mind tomorrow... Final closing on the property@1pm.
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Jim16

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Nobody cares.
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GabeU, Champion

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All that money you're evidently saving by avoiding capital gains and you're worried about $90, and at this point, with it being the last time?  SMH.  

And, it's not like it's a choice.  You owe it, and legally so.  
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Stephen Rice, Champion

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Makes you wonder if she signed a one year lease for her apartment. It's going to be interesting when she tells them she is moving in five months.
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Deku (The #1 Hero Data Saver), Champion

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hmmm... i too wonder... if she is going to be moving like every 5 months now... cause 1. its a place she doesnt like...
2. the place she has... she doesnt like the people there...
OR
3. she just likes to move alotta... so she can go the hoot away from everyone else :P and IF she DOES have ANY kids at all... then... the friends her kids make... i feel kinda bad for them... that is IF she has any... 
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Stephen Rice, Champion

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This thread reminds me of a recent event we had in the Delorean community.  


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privatejordy

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Stephen you validated Tonia by liking one post. She needed a champion and Tag, you're it.
(Edited)
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Brad, Viasat Employee

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Viasat does charge an Early Cancellation Fee if you terminate the service prior to the completion of the agreement. If you were continuing the service that would be a different story but since the service is ending prior to the end of the agreement the fee will apply
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Tonia

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And this is why you will pay for 125' of cable and a new dish and pole and a new install instead of putting on a new "eye" and router box.
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VeteranSatUser, Champion

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And they could care less. Now pay your $90 measly dollars, return the modem and tria (or pay $350 more), and enjoy your new place with new internet.
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Stephen Rice, Champion

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Why would Viasat come back to do an install? I thought you were going to tell the new residents to get Hughesnet.
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James Besser

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tonia it is what it is your makeing a fool out yourself tearing stuff out watch your temper why are you here poor me .why are you moveing country life is better lived in st paul mn is getting bad crime etc pay viasat move on
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VeteranSatUser, Champion

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Tis the weekend!
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privatejordy

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Tonia now has 11 posts and no likes, and there is no relevance to this thread as it's been established for a very long time that if you terminate early you'll incur a fee, and fighting that fact, or bitching about it, is futile, but I get wanting to vent sometimes, even when you're wrong. Do what you feel you need to do to feel good about everything, if that's possible Tonia, and good luck.
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Tonia

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My second post has a like!
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VeteranSatUser, Champion

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Which is long over due.
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Stephen Rice, Champion

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I liked that post just to troll her. Im pretty sure i took it back but I could be mistaken.

Fortunately the moderators will be back in the morning and will put an end to all this bickering.
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GabeU, Champion

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Yep, it's gone.  She had four likes.  Now she has three.  
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Deku (The #1 Hero Data Saver), Champion

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@Stephen Rice YAYZA!!! FOR THE MODS COMING BACK ONTO MONDAY MORNINGS!!! :D BUT!!! we must ENJOY IT while it last!!! cause... once when the mods comes back onto mondays morning... its ummm... TIME FOR US TO SCATTER!!! i also... with @Stephen Rice GOOD LUCK TO WHAT HE SAID TO MY PHOTO WITH THE EYE AND STUFF!!! :3
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Stephen Rice, Champion

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If I lose champion status I blame Deku. She started it.
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James Besser

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You don't have viasat anymore just chill out relax go watch a movie our take a walk be happy you know what will happen you get a letter from collection company
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Stephen Rice, Champion

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Theads like this sure do make my pathetic life more enjoyable.
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Deku (The #1 Hero Data Saver), Champion

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OH MY GOODNESS!!! @>@ WATCH OUT EVERYONE!!! but... there seems to be an eye onto the viasat modem/router OR ya regular router!!! LOOK HERE!!!





so does this mean... imma being SPYING ON!!! @>@ IF SO!!! its best... that we keep an "eye" onto our modems/routers or any other routers just like as tonia said so @>@
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Deku (The #1 Hero Data Saver), Champion

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@VeteranSatUser ummm... NADA!!! BUT!!! it does make me wanna go hit the sauce again :3 BUT!!! i do have an a half bottle of my sauce into the fridge though :3 maybe... i should go get it and drink it up :3 BE RIGHT BACK!!! :3
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GabeU, Champion

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I quite often get the feeling that my HughesNet modem is watching me...

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VeteranSatUser, Champion

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Deku... sake is drank warm!
(Edited)
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Deku (The #1 Hero Data Saver), Champion

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@VeteranSatUser hmmm... if your talking about sake... ID WOULD LOVE SOME OF THE SAKE THAT YOU GOTS FROM JAPAN!!! :D 
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Steve Frederick-VS1/Beam314, Champion

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They won't get any thrills by watching what my old SB2 modem will show them, it is on a bookcase in the back room where I seldom go. The best they probably can get is my cat wandering around looking for whatever cats look for.
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Matt B, Viasat Employee

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Ok, so nothing in this thread is productive.  Tonia, you are obviously aware of the consequences of not paying your fees.  We're sorry the relationship with our company has ended on a sour note, and wish you good luck in your future endeavours.  

If you wish to discuss this further, please feel free to email us at ViasatListens@viasat.com.


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