E-mails bounced back

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  • Updated 3 years ago
My boss said her e-mails to me are returned as blocked, saying I cannot receive e-mails from that company, even when in answer to e-mails I send her. I get e-mails from another person in the same company.
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Joy Crockett

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  • confused

Posted 3 years ago

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Old Labs

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You might want to check to see if you inadvertently flagged your boss (it's easy to do) since it appears email messages from the same domain are OK.

See Blocking Messages in the following link to see if her email address is listed and remove from the list.  

http://help.exede.net/articles/General/Protecting-your-email-from-spam


Otherwise, you'll probably need to call to get it resolved - there's a specific number for email related problems floating around here but I can't seem to locate it.      
 
OK here you go: 855-463-9333
(Edited)
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Joy Crockett

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I had already tried that but thanks, and thanks for the phone number.
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Old Labs

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Phoning will be your better option since it will likely require knowing the email addresses involved and you definitely don't want to post them here.
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Brad, Viasat Employee

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I'm on the same page as Old Labs. This sounds like they may have been inadvertently flagged.