During data overage speed does NOT go back up during "free time"!!!

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  • Updated 5 years ago
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I was told, plus I read right on site that if you get throttled due to data overage that during your free period the speed will go back to normal. This is a complete and utter lie!!! I work a swing shift and like to lay in bed and watch Netflix. I made the dumb mistake of downloading the new windows and it used all my data. It's now 1/2 hour into my free time and my speed is still so throttled it won't let me watch Netflix. I feel anger over literally being lied to!!!
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  • pissed

Posted 5 years ago

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James Jeans

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Same problem.

We pay an awful lot of money for the "privilege" of having Exede specifically for the "free time" pirvilages, and I'm getting really sick of having throttled speeds after midnight. It's almost 3 AM and I can't get anything done because I'm getting sub-dial up speds.
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david, Champion

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Have you tried resetting your modem? It's worth a try. The couple times I've been daped I didn't have any problems, though.
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charley drumm

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"LYING" is a sales method to sell an unwanted product.
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Report it to the BBB that's how I got results.
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It happened to me, the first 3 months I had it, Write your attorney general for your state. Eventually they get enough complaints they react to it. Thats what I did. The cost of this internet service for what we get is rediculous, I feel they are price gouging the rural areas. They know there isn't a lot of choices and they are taking advantage of it to the max, They need exposed. Just like the telephone companies were no different.

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