Dropped internet and calls

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  • Updated 2 years ago
My internet goes out way to much in the evenings and now during the day along with my phone dropping calls. After reading over people's issues which seem to be the same as mine I believe it's something Excede does or so many people wouldn't be haveing the same problem.
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Julie Chase

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Posted 2 years ago

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LorrieL, Champion

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This problem with sudden disconnection from the internet and loss of excedevoice use at the same time is a new one I have been experiencing in the last month or so. In my case, this typically occurs late at night, like around 2am or so.  I am up late, often streaming netflix tv shows when this occurs and it is quite annoying, since I try rebooting but that doesn't' work--eventually I give up and go to sleep and then find everything is working ok again the next morning.  

Annoying problem, though, and would be even more annoying if I needed urgently to use the phone.  My cell phone doesn't work well where I live.
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Julie Chase

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Yes very annoying! Our cell phone doesn't work where we live either. That's why it's hard to call support so they can try and work out the problem because it cuts my phone off when we try to trouble shoot. I can't stream any movies at all even when our internet is working which truly annoys my husband and forget trying to use the Internet around 2 am or so because it won't work but in the morning mine is fine too and then it starts going in and out close to noon.