Download/upload on VPN horribly slow

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  • Updated 3 years ago
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I work from home alot using VPN. It takes an excruciatingly long time to download a document from my company network or save something back to it. I had an IT tech from my company remote in on my computer at home to check things out. They said the PING is the problem. He updated my router to current version and tested speed. Download showed 15.64 mbps; upload 2.61 mbps; PING 594ms. We then plugged the modem directly to the computer and tested. It showed download 8.85 mbps; upload .81 mbps; PING 585 ms. Can something be done about the extremely high PING number?
Photo of STEVE


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Posted 3 years ago

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Photo of Gwalk900

Gwalk900, Champion

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Your companies IT tech must have a very limited understanding of IT.

The satellite is located 22,300 miles up. Your data has to make that trip twice.
You cannot beat the speed of light.

No, you cannot reduce the latency.
Photo of Bradley


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Actually, she didn't say her IT guy said to call the satellite company and see if they could reduce the ping.  She simply said that the IT guy said latency was causing the slow speeds.  Additionally, running through a VPN will add to that, up to 20% with some providers.  
Photo of BBwithdrawls


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There are a lot of caching and compression technologies used by Satelite and cell phone companies to enhance the user experience that get stripped away when using a VPN , some work with satellite some don't work at all but expect at least a 50% reduction in speed if it does work , I tested a 12 Mbps system last year and while it worked we saw a huge hit in performance when connected to a VPN, we use pulse secure, Actually waiting on a friend of  mine to get his new unlimited 30 gb plan here in a couple days to test with that and see how it performs, I expect at least 50 % performance hit while connected to VPN, your not going to reduce that 600 ms ping time with the current satellites, so one of the things I do is I have a desktop at work I remote into and work from there to do all the heavy lifting , all I'm passing thru thru the VPN is mouse clicks and keyboard entries  
Photo of VeteranSatUser


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Yes. There us nothing that can be done with the high ping rate due to the distance involved between the satellite and earth.

A VPN bypasses the compression and acceleration technology the Exede network uses to deliver you higher performance through software technology. Therefore any VPN is going to run significantly slower on the Exede network.

As the poster above notes, try to minimize the traffic between your remote connection and work, and do what you can at home.
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Bev, Champion

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Below 600 MS is really good ping for satellite internet service. I remember the days of WildBlue and latency of 1200-2000 ms. Half that or less now so, Exede is doing well on that front. It's the logistics of even having satellite internet service that cause our latency to be higher than ground based ISPs. 

We all learn to be patient if all it's doing is making a download a bit slow, we adapt, even learn to game with the higher latency. We talk to IT Departments and developers and, work with them to help make things we want work for us - that's part of having internet when you live in the boondocks.