Download speeds are very slow

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  • Problem
  • Updated 3 years ago
  • Acknowledged
Download speeds are very slow. ( 1.4 mbps - "You might have a problem...
Your connection scored only 12% of the Viasat Communications average (88% slower). This does not always mean that you're in bad shape. If the Internet package you subscribe to is slower than most people using your ISP you'll see this message." was sold a service that is supposed to be 12 mbps. Please advise
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Posted 3 years ago

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Exede Lindsey

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Hello Greg, 

Please allow us to review your speeds and verify what could be the cause and see if we can get this resolved for you. Please send us your account and contact info to   
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I am not sure what information you are asking for. I signed up with your service (Exede) You don't have access to my account and contact information?
Who are you?
I am confused as to why you would need my information if this is the same company that provides my service.
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david, Champion

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They have no way of knowing who you are from your sign on on this site. Email them your Exede info.
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I actually had the speed test from the ESVT fail earlier. And even though I rebooted the modem and router and it told me that the speeds were better, I am still having difficulty loading things. Images are not loading on Tumblr (and I tried disabling all of my adblock addons to see if that would help, but it didn't).