download speed is horrendous

  • 2
  • Problem
  • Updated 10 months ago
  • Acknowledged
A 10 mb download to update an app has taken DAYS. The whole system is sooo much slower than when I signed up a few years ago. Amazon, Google search, Yahoo, and everything is painfully slow. Even in good weather. Forget about trying to do anything in a storm. Or incoming weather. Or too much wind. Or too cloudy. Or any weather. So fed up.
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ng

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  • mad

Posted 10 months ago

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Bev, Champion

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Ng, if you are seeing speeds that slow while you have data remaining for the month and, seeing frequent disconnects, it is possible that your dish is out of alignment or, there is another issue causing the problems.

Please send an email to exedelistens@viasat.com with your name and account information as well as either a link to this thread or, a description of your problems so that they can look into it and see what needs to be done to fix your service.
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Tim Spake

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And they expect us to think it will get better. Why would they give us anything since they already have us hooked up and take our money? They will try to sign more up with new sat. I have heard nothing from Exede about the congestion problem that slows my speed to a crawl most days.
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Bev, Champion

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Have you not been reading this forum? Viasat 2 is expected to alleviate much of the congestion across all beams. Yes, some existing customers will migrate to VS2 and, new ones will be added as well. VS2 will benefit us all.
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Tim Spake

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I have and I will believe the lying liars when it happens, not before.