Download speed drops during midnight-5 am free download zone

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  • Updated 3 years ago
I'm supposed to get 12 Mbps download, which I get all day. After midnight, during the free download zone, my d/l speed drops to 3-6 Mbps. Why?
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Cloverdavid

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Posted 3 years ago

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Old Labs (VS1-329-L12FZ)

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Because the free zone periods are being heavily utilized by those who automatically schedule large downloads or those who manually perform large downloads. On my beam with LNFZ, higher speeds typically don't return until 2:00 AM or later and I frequently notice a similar drop in speed once the EBFZ kicks in at 3:00 AM.         
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Brian, Champion

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What's this Early Bird Free Zone?

I thought the only thing the early bird got was the worm.
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Steve Frederick-VS1/Beam314, Champion

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If you have an Exede Classic, Evolution or Essential plan, then you get a hall pass for unmetered internet use for five hours daily. Classic plan customers get the Free Zone from midnight to 5 am. Exede Evolution and Essential plan users get it from 3 a.m. to 8 a.m.
*Note: Plans not available in all areas.
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Old Labs (VS1-329-L12FZ)

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EBFZ is available on Essential 10 and Evolution - 3:00 AM - 8:00 AM, if you can find them still offered on your beam - appears they are being replaced with Libert Plan model (but they're grandfathered for existing subscribers until they switch off of them).   
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Dave Eicher

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Schedule a download? I would like to know how to do that. Does it involve software?
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Dave Eicher

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Thank you. Have done that. I had set it some time ago but not sure how it notifies me of future updates needed as I had something like 30 of them that are not installed. I will do a lot of them but wait till after 12 AM to do so.
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Keith Freitas

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The entire internet is what it is !  "A NET".... What do nets do ?  They catch things !  

What are these internet's catching ?  Stupid People

What else are these internet's catching  ?  Babel .... Read the bible, it explains it all ..... Babylonia..... our great return to the point of extinction/eradication or reboot of the species.  
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J&J

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Actually, the "Net" catches nothing.  "Net" is an abbreviation for "Network" the interconnection of 2 or more devices for the purpose of transferring data from one device to another.
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Keith Freitas

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I am already being censored !
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Brad, Viasat Employee

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This forum is designed for customers, satellite enthusiasts and Exede employees to come together to engage with each other concerning customer service, technical troubleshooting and even suggesting ideas for Exede (some even prompted us to make changes such as our upcoming improved data meter).

 We welcome debate and discussions (otherwise there really wouldn't be much purpose for our forum), however we will remove posts using profanity, abusive behavior, personal information, ect. We want the discussions to be civil and posts and repeats of said posts that do not encourage a civil discussion will be removed.

Mr. Frietas' post concerned outsourcing and utilizing the government for our satellite. We are gladly located in the United States. Our parent company operates out of Carlsbad, CA. Our residential internet service company Exede's corporate office is located in Denver, CO and our frontline and tech support agents are located in centers in Texas and Nevada. As for the satellite's use, we designed it to handle both residential and military without slowing the other down. In the next year we're effectively expanding our network and bandwidth with ViaSat 2, however now we are offering Liberty plans to many of our locations which offer "virtually unlimited" data and on top of that some customers have the option of a speed boost plan (qualified existing customers will have this in the coming weeks)...all of this is but a preview of what we'll be able to do with the new satellite's capability. Good things are coming to our customers!
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Brad, Viasat Employee

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Hello David,
We've seen our peak usage times extend well into the Late Night Free Zones as many customers while they may not be awake for it, they have been utilizing that time period for large updates and downloads to take place. The last few months alone saw a major release for Windows and IOS, in addition to the routine gaming releases leading up to the big cash ins that typically come with Q4 releases (Fallout 4 for example). So it's been quite busy during the Late Night Free Zone as of late.

With that said, about 2 weeks ago we made our very much requested Liberty data plans available for most of our areas. In addition to having "virtually unlimited data", there's no need for a Late Night Free Zone for customers on that plan. Hopefully between now and the launch of ViaSat 2 this coming summer we'll see more people transition to the Liberty plans and we'll probably see our late nights slow down in traffic as a result. 

In the meantime as you are experiencing the slower speeds as it's happening you can call our tech support team at 855-463-9333 and they can see if it's a matter of network congestion or if it's something else we can do to alleviate that for you. 
(Edited)
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Cloverdavid

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(2nd try) Thanks for the information. Slower download at night is not a big issue as I rarely d/l large files. I just wondered what had happened to the speed, and now I know.