Download Speed .21 mbps

  • 4
  • Problem
  • Updated 1 year ago
  • Acknowledged
I am very unhappy with paying $94.99/month for the Liberty 25 + Boost 25 with nearly unusable speed of .21 mbps download and 1.89 mbps upload. I will absolutely cancel this service as soon as my contract has expired, if not before.
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Kim Gehling

  • 3 Posts
  • 1 Reply Like
  • angry

Posted 1 year ago

  • 4
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Bev, Champion

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Kim, that is exceptionally slow. There may be problems that could be fixed. If you send an email to exedelistens@viasat.com with your account and contact information as well as a request for them to investigate your slow speeds, they can take a look and see if there may be something you can do to improve your speeds.
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Greg Ritz

  • 33 Posts
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Hi Kim: Were they able to fix your speed problem?
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Kim Gehling

  • 3 Posts
  • 1 Reply Like
Greg, I haven't had an opportunity to call in yet, so it is still the same. I hope to do so in the next couple of days. Thank you for checking back.
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Diana, Viasat Employee

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Kim, please send a new email  to exedelistens@viasat.com or call Exede Customer Care at 855-463-9333. I'm sure we will be able to address your speed concerns. It may be an equipment issue that requires an appointment to resolve.  
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Andy Schack

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If the Liberty 25 plan you have isn't one that has Liberty Pass then once you go over your 25 gigs, that is what your speeds are going to be. We deal with this each and every day. It's important to understand how your service plan is going to work. 25 gigs IS a lot of data but not if auto updates is turned on all your devices and not if you haven't adjusted your Netflix video setting. If you are unsure what I am talking about then look back on the threads and you'll see the one I started about conserving your data.

Andy
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Kim Gehling

  • 3 Posts
  • 1 Reply Like
We used less than half of our data last month, so I don't think that is our issue. It is good to know that I can expect slower speeds though if we do exceed our limit. Thank you for checking, I appreciate it.