Service trouble

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  • Updated 3 years ago
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terrible service. had service 6 months. was only thing available at the time. connection at best was average and has gotten worse. had a technician come out due slow to connection and told needed better/bigger router. purchased new router. service some better afterwards but got worse. last 2 weeks service so sporadic couldn't depend on it. not good when your on-call for your work and can't access things you need to. went to disconnect service - we were told the number of hours was plenty to show we were connected, no explanation for sporadic connection, no reduction in early term fee because they couldn't provide service per the agreement. also told we have to take down dish off house ourselves and return to them in 30 days or we will be charged $125. don't use them...they want your business but can't hold up their in of the contract.
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Ann Aligood

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Posted 3 years ago

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Tommy Fortune

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Companies are crazy, they get you into a contract and no matter what you are on the hook even is service is horrible or unsatisfactory. Then seems like every few months they are changing the terms for their needs. Just wait till they update or change the terms and don't agree to the new terms. But I think if they can't hold up their end of the agreement they shouldn't be able to automatically put it on you credit. There needs to be a agency to report companies to thet can't hold up their end of the agreement.
Signed a contract with sprint one time and part of the contract was that we got a new phone. Well the phone was defective and we returned it and just used one that we purchased off eBay and used with cricket for a few years. They kept trying to say we had a contract. We had to take our paperwork up there 10 times and they just kept telling use they had no record of anything. We eventually got out of it after fighting with them for a few months. Corporations Suck for the most part its to easy for them to just put something on your credit even though they can't live up to their end.
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Exede Lindsey

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Hello Ann, I’m sorry to hear about your recent experience with Exede. I would be more than happy to take a look at your account to see how I can further assist with your situation please feel free to send me an email to exedelistens@viasat.com. Thank you –Exede Lindsey 

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