Don't have internet connectivity 5 days after installation. I've been told it's a weather/Gateway problem. Murphy, NC

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  • Updated 4 weeks ago
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Michelle May

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  • frustrated

Posted 4 weeks ago

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Andy Schack, Champion

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Have you tried power cycling / rebooting your modem?

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VeteranSatUser, Champion

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Been to Murphy. God's country down below the "tourist" area of the Smokies. Beautiful!

What do your modem stats say?
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Matt B, Viasat Employee

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If rebooting, as Andy suggests above, doesn't correct the problem, please email us at, explaining your situation, and including your account information.