Don't have internet connectivity 5 days after installation. I've been told it's a weather/Gateway problem. Murphy, NC

  • 1
  • Problem
  • Updated 2 years ago
  • Acknowledged
Photo of Michelle May

Michelle May

  • 0 Posts
  • 0 Reply Likes
  • frustrated

Posted 2 years ago

  • 1
Photo of Andy Schack

Andy Schack

  • 854 Posts
  • 764 Reply Likes
Have you tried power cycling / rebooting your modem?

Photo of VeteranSatUser


  • 5133 Posts
  • 3179 Reply Likes
Been to Murphy. God's country down below the "tourist" area of the Smokies. Beautiful!

What do your modem stats say?
Photo of Matt B

Matt B, Viasat Employee

  • 1104 Posts
  • 523 Reply Likes

If rebooting, as Andy suggests above, doesn't correct the problem, please email us at, explaining your situation, and including your account information.