Unhappy with Liberty Pass

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  • Updated 1 year ago
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  • (Edited)
Dont get it, if you get to using liberty pass and are a heavy user you go to the bottom of the pile where your speeds will not even do emails, where it says 1 gb in liberty is BS. the ones with the high speed still in tact or light liberty users get priority, heavy users become second class customers. A rotten way to treat paying customers, they will happily up your data for you instead of giving what they promose.
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Bill Bassett

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Posted 1 year ago

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Mathew Smith

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I'm not sure what you don't get.  The "light" users are paying exactly the same as you.  If you're a heavy user, you're using a greater portion of the limited bandwidth the satellite provides, squeezing out lighter users who pay the same as you.  Just because "light" users aren't downloading tons of data does not mean that they should experience slow speeds just so you can continue to have fast speeds while gorging on the data.  That's like someone going to a buffet and then eating most of the food and continually blocking other people from even getting to the food.  How would that be fair?  The Liberty Pass is essentially letting others (who paid the same as you) get some of the food before you go for seconds and thirds and fourths.

It would be awesome if satellite internet had unlimited bandwidth, but that's just not the reality.  A fixed amount of bandwidth has to be shared across all customers, and the only fair and reasonable system is to begin to throttle the heaviest users, so a few "heavy" users don't destroy the performance for hundreds or thousands of other users.  This is exactly the same strategy that AT&T, Verizon, and most other telecom providers follow.  It wasn't that long ago that you'd automatically get socked with huge overage fees if you went a byte over your monthly quota, so I'm thankful the Liberty Pass exists to provide some capability once primary data is out, without ending up with unpredictable bills.
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James E Besser

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they  think its DSL OR CABLE Bill what are you doing on your pc too eat up your GB heavy users second class. what about the users that are light users. then our severs crawl we have lots GB at the end of the month they go by by why because can't get stuff on the pc so we don't use our pc
(Edited)
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xode0000, Champion

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I would like to add that, as far as I have been able to determine, the Liberty Pass has always been faster than 0.15 Mbps, and 0.15 Mbps is more than fast enough to do everyday internet activities including email, and even fast enough to download moderately large files, unless you have a problem with your computer and/or network.
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Bill Bassett

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I am paying for a service, being punished because someone else uses it less is not my idea of good customer service. I am just wanting them to hold up to the agreement that was given to me at the time of installation. If they had said that during Liberty pass if you excede a certain amt of data it will slow down significantly that would be fine, but i was told it would be and it is advertised to be NO less than 1 mbps, when it is so slow I cant even get a speed reading or get emails there is something wrong in their system, it worked fine for 2 of the 2.5 weeks of liberty pass then suddenly went to hell. They are more than happy to sell me a bigger package or extra high speed which means they have the capability if you are willing to pay thru the nose for it. I just want what I pay for, no more no less.
(Edited)
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xode0000, Champion

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If they had said that during Liberty pass if you excede a certain amt of data it will slow down significantly that would be fine...
They (i.e. Exede) do say that: from the data allowance policy at: http://www.exede.com/documents/master/data-allowance-policy.pdf :

"Liberty Pass speeds will be slower than Priority Data speeds, do not support
video streaming on multiple devices and may not support streaming of high definition video.  In addition, heavier users of Liberty Pass may experience slower speeds than lighter users. Liberty Pass speeds will vary based on the time of day and your geographic location, and may be extremely slow when the network is busy, typically in the evening hours (about 5:00 p.m. - 2:00 a.m. local time), which may greatly impair your ability to use the internet."

Regarding front page advertising, where Exede says that you can (not will) get 1 to 5 Mbps in Liberty Pass, Exede is simply stating what their system can do.  Every ISP and every other company I know of has such advertising as well.  Exede's system is capable of giving 1 to 5 Mbps speeds for Liberty Pass, if conditions are favorable and if customers aren't wasteful.  Exede's data allowance policy is designed to cover all possible situations, favorable or not.  Unfortunately, Exede's customers tend to be very wasteful, which tends to make conditions be not favorable.
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Brenda Parker

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Bill,  I totally understand how you feel.  I agree with you.  The Liberty Pass is suppose to be 1-5 mpbs.  When I first started with Exede the service was awesome, I was getting 25mbps and it was fast all month long.  My two year contract expired in January of this year and I just about have things situated to try something else.  Now I am paying for 25mbps on Priority and most time get about 10mbps. When I hit Liberty Pass, I don't even get 1mbps either.  I get about the speed of dial- up.  The problem as others have said, something wrong with computer.  I have the same problem as you and there is nothing wrong with my computer, I work on computers.   LOL  But each person can have their own opinion without criticizing the other or should be able to.  I don't usually post on forums, but you seemed to be the odd man out, so I wanted you to know, you are not alone.   The best way to get Exede to take care of customers is for them to lose their customers than they find out how valuable they really are.  They have me for just a short time left.  I tell all my friends and family about my crappy service and anyone else who ask what service I use.  Be Blessed.
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Rae Yearnd

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Probably depends on what "Beam" you are in too.  I have great expectations of what the new Bird will do for Excede's service,  I hope that rather than using the increased capacity only to lure new customers that something is done for those who have suffered over the last two years,  Many do not know that ViaSat 2  is over two years overdue,, because of lawsuits Theft of technology by Loral and Hughes, and the usual launch delays.  
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Old Labs (VS1-329-L12FZ)

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Once you hit Liberty Pass, it appears your traffic is both throttled and de-prioritized - it's the impact of that de-prioritization on a crowded beam that can't be easily predicted - on an overly crowded beam during peak usage periods you'll spend a lot of time at the back of the queue while those not restricted keep jumping in line ahead of you. In theory at least and from your point of view the line will be at a standstill.

The 1 - 5 Mbps claim is qualified as being during non-peak usage periods. My guess (based on observation) is that maximum speed is throttled to about 5 Mbps and the lower part of the range (1 Mbps) is probably an estimate based on normal historical usage during non-peak periods. However a peak usage period can occur at just about any time due to external factors.
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xode0000, Champion

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on an overly crowded beam during peak usage periods you'll spend a lot of time at the back of the queue while those not restricted keep jumping in line ahead of you.
Hopefully the system is designed such that your de-prioritization in Liberty Pass is not total, at least when you first hit Liberty Pass, meaning that, if your beam is sufficiently crowded that enough unrestricted people end up jumping in line ahead of you such that a threshold is reached, you still get your turn in line anyways.
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Old Labs (VS1-329-L12FZ)

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One would certainly hope that's the case, but I see no specific mention of it within the Network Management Policy.

http://www.exede.com/documents/master/network-management-policy.pdf

I've been around the block enough times not to place hope in some software engineer's interpretation of "policy" - we frequently get in wrong on unstated goals ;)

For me, it's a simple matter of doctor it hurts when I do this - don't do that. For some 5+ years and 7 years before that, I've worked hard to avoid any DAP condition since it hurts.

P.S. For those proponents of Net Neutrality, that document should have some special meaning - it was one of the requirements placed on ISPs back in 2015 (passed the FCC in February 2015 and note the date on this document as ISPs geard up for it taking effect) - publication of network management policies to demonstrate compliance with the intent of Net Neutrality. As always, careful what you wish for - it was never about you and me and still isn't but its deep pocket supporters would have us believe it is. The policy, publishes and identifies the way in which an ISP can and is allowed to treat traffic differently.
 
(Edited)
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Lawrence Shimer

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It took me some time too, seeing I was in a contract I had no choice but to figure it out and adjust. I screamed and squirmed at first but I made it through. Exede is by no means a contender for any "positive" awards, but it is a usable service if you adapt to it, because it will not adjust to you and your habits. I have 2mos left and I feel like I ran a marathon. lol
At least the end is in sight. :)
P.S. For those concerned with privacy, over these last couple years I have found that AirVPN works very well with Exede weather you have data or not.
(Edited)
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Brad, Viasat Employee

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Old Labs is correct. The 1-5mbps range is outside of Peak Hours. Peak hours typically 5pm-12am when the network is at its busiest you'll see speeds drop below that range as Liberty Pass users are given a lower priority on the network. See here on our official page on Liberty Pass www.exede.com/liberty
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xode0000, Champion

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What has been the lowest speed for Liberty Pass that you have seen?  Has it been below 0.15 Mbps (about 3X dial up) for any extended period?  Do you expect that there will be more reserve for Liberty Pass once ViaSat2 comes online?