Does Viastat have any tech help?

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  • Updated 3 months ago
I can't get to a site I need, Foxwelltech.com using the Exede satelite, which is my main computer, but I can on my chromebook and verizon hot spot. I need to download to my main computer. Does viastat have any tech help?
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Flem Smith

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Posted 3 months ago

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Bev, Champion

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Yes, you can call 855-463-9333 24/7. I also receive and error when trying to access that site using the Viasat Browser.

www.foxwelltech.com’s server IP address could not be found.


DNS_PROBE_FINISHED_NXDOMAIN
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Jab

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http://www.foxwelltech.com/

WWW format will have to be used.  Quad9's DNS server has it configured with www, not as foxwelltech.com.  Google shows it as www.


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VeteranSatUser, Champion

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Try using a free VPN, bypassing Viasat's, and see if you can get to your site that way.
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Harvey Mueller

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I'm able to get there on the Viasat network.   I could not get to my bank using default DNS servers.  Problem solved when support recommended changing DNS servers to 8.8.8.8 and 8.8.4.4. 
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VeteranSatUser, Champion

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I have never heard of this before. Is that really a fix?
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Harvey Mueller

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Yes.   The bank domain changed from texasfirstbank.com to texasfirst.bank and the default DNS servers 99.196.99.99 and 99.197.99.99 wouldn't recognize that domain.  I could reach texasfirst.bank using the IP address but not by name, so the DNS server didn't have an entry to find the IP address.  

Go into connection settings on your PC and change DNS servers to 8.8.8.8 and 8.8.4.4.   See if you're able to get to foxwelltech.com.   Reboot the pc and DNS servers revert to default.  To make them permanent and propagate to all devices, change DNS server in the modem. 
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VeteranSatUser, Champion

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Change DNS servers in modem?

As Viasat customers we are held hostage to their DNS servers. How one if their servers is updated and the other is not?
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Steve Frederick-VS1/Beam314, Champion

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get to the texasfirst.bank site from up here in upstate New York using Visat. It could be that not all of the Viasat DNS servers have been updated.
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VeteranSatUser, Champion

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True
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Harvey Mueller

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The bank website problem was 8-9 months ago and I see that the Viasat DNS servers now recognize texasfirst.bank.   99.196.99.99 and 99.197.99.99 are Viasat DNS servers and updates seem to be sparse.  8.8.8.8 and 8.8.4.4 are Google DNS servers but you could use the free public domain server 1.1.1.1 as well as many other free public ones.   No you're not held captive to Viasat.  You're free to use whichever DNS server you prefer.  I changed the DNS servers in the Viasat modem and they do not reset with a power reset but the Viasat DNS servers are added via DHCP when acquiring IP address. 

Results of ipconfig. 

Ethernet adapter Ethernet_ViaSat:

   Connection-specific DNS Suffix  . : ViaSatDomain
   Description . . . . . . . . . . . : Intel(R) Ethernet Connection I217-V
   Physical Address. . . . . . . . . : FC-AA-14-90-50-AF
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::f9ca:5a24:eb0f:209d%11(Preferred)
   IPv4 Address. . . . . . . . . . . : 192.168.1.101(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Sunday, December 23, 2018 8:27:54 PM
   Lease Expires . . . . . . . . . . : Tuesday, December 25, 2018 8:12:49 AM
   Default Gateway . . . . . . . . . : 192.168.1.1
   DHCP Server . . . . . . . . . . . : 192.168.1.1
   DHCPv6 IAID . . . . . . . . . . . : 167553556
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1D-7E-3A-43-FC-AA-14-90-50-AF
   DNS Servers . . . . . . . . . . . : 8.8.8.8
                                       8.8.4.4
                                       99.196.99.99
                                       99.197.99.99
   NetBIOS over Tcpip. . . . . . . . : Enabled
(Edited)
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Jab

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RE: "Viasat customers we are held hostage to their DNS servers"

In years past, yes.  If behind a router, it may have to be manually configured.

Today, traceroutes may access internet where your sat transmission land on earth.

 If there is a local DNS server around the earth station an user uses, this may be a direct connection to it.  Using Riverside, CA earth station in LA area, I use Quad9's DNS server.   It's quite fast.


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VeteranSatUser, Champion

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News to me you don't have to use the Viasat DNS servers. 
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Old Labs (VS1-329-L12FZ)

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foxwelltech.com's authoritative dns servers in China are having issues that are affecting proper DNS propagation and globally yielding inconsistent results dependent on what you or your core node is configured for. DNS caches become outdated and invalid until they are flushed/refreshed and eventually correct themselves.

MXToolbox



DNSPropogationNet (sample of dns servers worldwide for foxwelltech.com)





(Edited)