Just got rid of an ancient Cradlepoint wireless router, and bought a Netgear Nighthawk. Trying to sinc it with our Excede modem to find out that the modem they installed (not us) is a "Via-Sat" modem. not the exede modem pictured in all of these help articles. When devices are connected they say they are connecting to and recieving good wifi strength but when we try to visit a website or open an app, it says "not connected to the server/network) wev'e tried rebooting the modem and wifi in the correct order but the last time, only three lights will come on on the modem. Honestly, we're so confused, can anyone help?